Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 avr. 2022 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
11 avr. 2022 par Joe, Gestion de l’hôtel
Hello Alain, thank you for giving us the highest possible rating! We hope you enjoyed your stay.
Warmest Regards,
Joe Leinacker
General Manager
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you had a positive stay at The Meritage Resort & Spa. If there's anything we can do to make your next visit even better, we'd love to hear from you. We hope to welcome you back soon!
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Kristy! We're happy to hear you had a good stay at The Meritage Resort & Spa. If there’s anything we can do to make your next visit even better, we’d love to hear your feedback. We hope to welcome you back soon!
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Isidoro! We're glad to hear you had a positive stay at The Meritage Resort & Spa. We appreciate your feedback, and if there’s anything we can do to make your next visit even better, we’d love to hear from you. We look forward to welcoming you back soon!
par un voyageur
Publié le 27 août 2024 sur Expedia
Resort was very nice and we enjoyed our stay! The Olive Hay restaurant had a great breakfast and worked around food allergies! When we checked in, they didn’t have the room available that we rented. They gave us a $150 credit to use at the resort though. We were at the family pool early one day (9:00am) and there were no towels. I advised front desk staff but there were still no towels by the time we left. Overall it is a nice and clean resort!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Avy! We're happy to hear you enjoyed your stay at The Meritage Resort & Spa and had a great breakfast experience at Olive and Hay, especially with their accommodations for food allergies. I apologize for the inconvenience with the room availability and the lack of towels at the pool. We appreciate your understanding and are glad the credit helped make up for the room situation.Your feedback is valuable, and we’ll work on improving our services. We hope to welcome you back for an even better experience next time!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Thank you, James! We're delighted to hear you had a perfect stay at The Meritage Resort & Spa. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic visit!
par un voyageur
Publié le 26 août 2024 sur Expedia
Nothing special
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Dear Juan Carlos,Thank you for sharing your feedback. I'm sorry to hear that your stay did not meet your expectations. We strive to make every guest's experience special, and it seems we missed the mark during your visit. Your feedback is valuable, and we'll use it to improve our services.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
Maid service did not clean on either day of our stay despite us being out until late afternoon both days. Very pricey but not much amenities. Disappointed overall as expected a lot more for the price
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Dear Sandra,Thank you for sharing your experience with us. I'm truly sorry to hear that your room was not cleaned during your stay, and that the overall experience did not meet your expectations, especially considering the price. This is not the level of service we strive to provide, and I apologize for the inconvenience you faced.Your feedback is important, and we'll address these issues with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Thank you, Marco! We're thrilled to hear you had a perfect stay at The Meritage Resort & Spa. Your kind words and high rating mean a lot to us, and we hope to welcome you back for another wonderful visit!
par un voyageur
Publié le 25 août 2024 sur Expedia
I would not stay here again. That is certain.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Front Office Management, Gestion de l’hôtel
Dear Lisa,Thank you for sharing your feedback. I'm sorry to hear that your stay at The Meritage Resort & Spa did not meet your expectations. We value your thoughts, and it's disappointing to learn that we were unable to provide the experience you were hoping for.If there's anything specific you'd like to share about your stay that could help us improve, we'd appreciate hearing it. We hope you'll consider giving us another chance in the future.
