Note fondée sur 550 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2019 sur Hotels
par un voyageur
Superbe boutique hotel
Publié le 19 mai 2018 sur HotelsTres joli boutique hotel dans une ancienne maison de Napa. Tout était parfait! Une mention particulière pour le petit dejeuner où sont proposés des amuses bouche originaux et delicieux. les pancakes sont exceptionnels. La localisation est excellente à quelques minutes de marche du centre ville.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Service, Gestion de l’hôtel
Adam, thank you for sharing your thoughts. Our team is committed to enhancing the experience for all guests and appreciates your feedback. We're continuously working to provide a better stay for future visits.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Customer Service, Gestion de l’hôtel
Hayley,We’re delighted you enjoyed your experience at White House Napa Valley Inn. Thank you for staying with us. We're looking forward to welcoming you back in the future.The White House Napa Valley Inn Team
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Boutique bed and breakfast in a historic building. Our only issue was a faulty bathroom door that did not close in room 14. Overall a lovely experience.
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Service, Gestion de l’hôtel
Alla,We’re delighted you loved your experience at White House Napa Valley Inn. Our team is looking into the bathroom door in the room you mentioned. We’re thrilled you enjoyed our boutique bed and breakfast and appreciate your understanding.We look forward to welcoming you back.
par un voyageur de San Francisco
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Customer Service, Gestion de l’hôtel
David, thank you for your feedback. We regret to see that your stay didn't meet your expectations. If you would like to discuss your visit further, please reach out directly so we can better understand your experience. We appreciate the opportunity to improve and hope to welcome you back in the future.
par un voyageur
Publié le 30 juin 2024 sur Expedia
The house was beautiful and nicely decorated. The room was spacious and comfortable.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Customer Service, Gestion de l’hôtel
Brenda, thank you. I think you may have left some of that Texas hot weather behind. I hope you are both safe and sound tonight in Austin. We look forward to being a reference point for you here in wine country. If you need help with those white wines, do not hesitate to reach out, Best regards from all of us at White House Inn
par un voyageur
Publié le 26 juin 2024 sur Expedia
We loved it at the White House. The grounds are beautiful and well maintained. The staff is on top of everything. It’s also only a few minute walk to downtown Napa.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Customer Service, Gestion de l’hôtel
Eric, thank you for sharing your wonderful experience at the White House Napa Valley Inn. I am so glad that the trip was a relaxing one. On behalf of the whole team, it was a pleasure to host you and we look forward to seeing you on your next trip, I will be sure to get a balcony room ready. Best to you both, Jerri Rose
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Service, Gestion de l’hôtel
Jazmin, thank you for rating your stay at the White House Napa Valley Inn. The team members are thrilled to know you enjoyed your visit. We look forward to welcoming you back soon!
par un voyageur de Los Angeles
Publié le 9 juin 2024 sur Expedia
The website misrepresents the Queen bed rooms. We were in the1st floor #4 Queen room which was dark, shabby, small and over looking the parking lot. It was also next to the kitchen and restaurant so very very noisy. The Queen bed was squashed up against a wall which made it very hard to get in and out of bed.
Also, the hotel uses a software application to manage check in/out. Just before our trip I received an automated message asking if I wanted to upgrade to a bigger room and I said yes to a King, but then they “denied my request”. Grrrrrr…! Then I got a second message asking if I wanted to upgrade and this time I said yes to a king deluxe which they approved. Yay! When I got to the hotel though they said - whoopsie .. we made a mistake. Double grrrrrrrrr!!! It was all very disappointing really for the price.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Customer Service, Gestion de l’hôtel
Terri, thank you for sharing your feedback. It is disappointing to hear that you were not satisfied with your room and had an issue with the room upgrade process. The hotel strives to provide accurate information and smooth check-in experiences, and this feedback will be shared to improve future stays. Your comments about the room and noise considerations have been noted and while it is true the bed was on the smaller side, your bathroom was very large and luxurious looking. The Hotel was fully sold out for the weekend and while w wanted to be able to accomodate an upgrade on your room reservation, we were unbale to due to occupancy. We appreciate you bringing these matters to our attention, we do hope we can host you again in the future.
