Note fondée sur 554 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2019 sur Hotels
par un voyageur
Superbe boutique hotel
Publié le 19 mai 2018 sur HotelsTres joli boutique hotel dans une ancienne maison de Napa. Tout était parfait! Une mention particulière pour le petit dejeuner où sont proposés des amuses bouche originaux et delicieux. les pancakes sont exceptionnels. La localisation est excellente à quelques minutes de marche du centre ville.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The stay itself was fine. The staff were friendly and the room was nice enough. The main problem was that the charge that showed up on my credit card did not match the hotels.com receipt. They promised to send a final receipt via email but never did. I left 4 voicemails (because no one ever answers the phone) and sent one email asking for an explanation and not one was returned. I had no choice but to put a hold on the charge through the credit card company and still waiting to hear. Extremely disappointing to say the least.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Matthew, it is good to know that the team members were friendly and the room met your expectations. It is concerning to hear about the billing concerns and communication challenges you faced. This feedback is valuable in improving future guest experiences.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Service, Gestion de l’hôtel
Dana, thank you for choosing White House Napa Valley Inn. We’re delighted you had a fantastic experience with us. Looking forward to your next visit!
par un voyageur de Boulder
Publié le 30 août 2024 sur Expedia
My husband and I stayed at White House Inn for 4 days, as a treat for me during some difficult hospital appointments. The photos looked lovely but sadly our stay was spoiled by non-existent housekeeping, dreadful breakfasts and very poor customer service.
On arrival, we were asked if we would like housekeeping for our stay, but this never materialized. I complained twice and, on our last day, we did get a few extra towels, some shower gel and our room was tidied.
They state breakfast is until 9.30 am, but the 1st morning there was nothing left at 9:00 am, the dining room was a shambles with dirty dishes everywhere and no clean tables. When I asked the staff if they could replenish the food, they were rude and unhelpful. It was the same the 2nd morning. There was no coffee and the espresso machine was not working, the food had nearly all gone and the tables were left with dirty dishes everywhere. Only on our last day was any breakfast available.
Finally, on our last night, the piped music in the lobby was left on all night and I could not find anyone to help turn it off.
I spoke with a member of staff about all this, and she advised me to email the hotel. I did this but nobody has replied to my email. I have also telephoned the hotel twice but have not been able to get through. I feel so disappointed, that I had to write this. I would definitely not stay there again; their customer service is awful and I do not recommend this hotel if you are looking for a relaxing break.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Service, Gestion de l’hôtel
Mark, thank you for sharing your detailed experience. The team is sorry to hear that certain aspects of the stay did not meet expectations. Housekeeping should be consistent, and the breakfast service should run smoothly. They strive to address any issues promptly and are disappointed communication attempts were not fruitful. Each guest's experience is important, and the insights will be taken into consideration for improvements.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Customer Service, Gestion de l’hôtel
We’re delighted you loved your experience at White House Napa Valley Inn. Thank you for sharing your positive rating! We're looking forward to welcoming you back.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Service, Gestion de l’hôtel
Adam, thank you for sharing your thoughts. Our team is committed to enhancing the experience for all guests and appreciates your feedback. We're continuously working to provide a better stay for future visits.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Customer Service, Gestion de l’hôtel
Hayley,We’re delighted you enjoyed your experience at White House Napa Valley Inn. Thank you for staying with us. We're looking forward to welcoming you back in the future.The White House Napa Valley Inn Team
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Boutique bed and breakfast in a historic building. Our only issue was a faulty bathroom door that did not close in room 14. Overall a lovely experience.
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Service, Gestion de l’hôtel
Alla,We’re delighted you loved your experience at White House Napa Valley Inn. Our team is looking into the bathroom door in the room you mentioned. We’re thrilled you enjoyed our boutique bed and breakfast and appreciate your understanding.We look forward to welcoming you back.
par un voyageur de San Francisco
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Customer Service, Gestion de l’hôtel
David, thank you for your feedback. We regret to see that your stay didn't meet your expectations. If you would like to discuss your visit further, please reach out directly so we can better understand your experience. We appreciate the opportunity to improve and hope to welcome you back in the future.
