Avis H Hostel Friendly Accommodation

my friend now I'll tell you the real storyThe booking was made on Expedia last arrival time 8pmThere is absolutely no contact to know your arrival time nor to inform us of your arrival during the night after 11.00 pmAt 11pm the Expedia support system called to inform us that you needed to enter the hostelAt Expedia we say that we have the customer call us directly, exceptionally we provide access supportWe let you in our hostel after 11pmEach bed already made up with clean sheetsThe towels are for rent and can be taken behind our desk for a feeWe provided them with support after 11.00pm by having them access the facility and not let you sleep on the street, we could have even turned off the phoneAll this for a payment of around 20So I consider my support more than sufficientin the following days you sent me a series of stalker messages not least asking for a refund but I wonder what refund for what why?