4/10 Poor
Rana
Travelled with family
Apr 9, 2024
Disliked: Cleanliness, staff & service
Not worth it, dirty unfriendly and area very poor!
The room was very dirty and full of dust when we arrived. The lady at the reception was unnecessarily aggresive, rolling her eyes when we asked her any questions and made us feel very uneasy. She was completely unapproachable and did not welcome any questions. We stayed four nights and no cleaner turned up at all. There was no kettle and we were advised to take the rubbish ourselves to the neighbouring bin area. One of the aircons did not work and were advised that this aircon never works. She said this is a good quality residence for the money we paid. Unbelievable response to a customer from a hotel/residence operator. Would not recommend to anyone. MOREOVER THE NEIGHBOURHOOD WAS VERY POOR DANGROUS AND FULL OF DRUNK PEOPLE. Not suitable for families!!!!! WHEN WE ASKED FOR NEW BEDSHEETS WE WERE TOLD IT COMES AT EXTRA COSTS and in any case NON AVAILABLE! One of the pillows had been ripped and had stains all over it. Receptionist said don’t use it but cannot replace! NO AMENITIES IN THE AREA! OVERALL VERY DIRTY, UMPROFESSIONAL, DISCOURTEOUS, UNPLEASANT, and NOT SUITABLE FOR FAMILIES OR ANYONE TO WHOM CLEANLINESS IS IMPORTANT! STAY AWAY AND DO NOT USE! Can provide photos if requested of the dirt our shocks collected each day from floors!
Rana
Stayed 4 nights in Apr 2024