Ratings based on 171 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 29, 2024
Everything is perfect
by A traveller
Posted Jun. 13, 2024 on Expedia
We enjoyed our stay here for 3 nights. It was walking distance to everything we needed. The receptionist was excellent. He had a map with many points of interest marked down for us. He also reserved our airport taxi for us for early morning. I loved the old style building with the beautiful door, and stairs going up and was thrilled to have the lift option for our luggage. I highly recommend this place.
by A traveller
Posted Sep. 9, 2023 on Expedia
5 adults - 5 beds. stayed one night!
walked from train station and area had great pizza
it was perfect for what we needed!
by A traveller
Great place
Posted Jul. 30, 2023 on HotelsGreat stay. There was a problem with my reservation because of Hotels.com. Alex at the hotel was very proactive to get it fixed. He saved my vacation. The hotel is small but very nice. I definitely recommend staying here.
by A traveller
Posted May 30, 2023 on Hotels
by A traveller
Posted May 18, 2023 on Expedia
Very clean rooms, but absolutely nothing fancy or "Italian " about them. Quite modern but very plain. Rooms open right into the reception area and this can be noisy at times. Thank goodness they have soundproof windows and a quiet AC unit! as the street is one of the main streets in Napoli and extremely noisy!
Breakfast is as continental as they come: yogurts, 2 kids of cereal (one is chocolate something), some bananas for fruit, juices, hard-boiled eggs, cooked ham, and processed cheese slices (I would think that this would be sacrilegious in Italy!). They did have some nice local pastry though, but didn't even have croissants on our first of 3 mornings there. They do need to step up their Italian breakfast! The cappuccino was not bad. Having a lift was very good. Area of town was not great. A lot of migrants and the streets are filthy! It must have been a nice area once. Too bad because it's so close to the train station. Would suggest paying a bit more and going further into the main area of Napoli.
Comment from Hotel Management
May 18, 2023 by Napoli Suite, Hotel Management
Dear Tessie,This is not 4 stars hotel!Our breakfast is : crossants, 3 kind of marmellade ( strawberry, cherries and peach ), 3 kinds of fresh cakes , eggs, ham, cheese, bread, coffee, cappuccino, hot chocolate, 3 kind of juice, water, tea, american coffee, napolitan pastry, fruit, cereals, butter, biscuits, nutella, yogurt.Now if this is not so much You have to find 4/5 stars hotel and You and Your husband every day take 5 coffee and 3 cappuccino per person.I think the problem isn't our breakfast, I think You wanted eat a lot because You didn't want spend money for the lunch.About the area this is one of the most important street of Naples, probably next time You have to look on the hill for a reservation!Best RegardsNapoli Suite
by A traveller
Miserable
Posted Nov. 13, 2019 on HotelsMiserable
Comment from Hotel Management
Nov. 21, 2019 by ENZO, Hotel Management
TU ES MISERABLE!!!
by A traveller
Posted Oct. 5, 2019 on Expedia
No staff, we need to pay for elevator, it was included parking but the parking is far and u need to pay 20 €. And was located in a bad location, not nice to walk alone and in nights. the room was cute and clean but other then that nothing good about it
Comment from Hotel Management
Oct. 5, 2019 by e, Hotel Management
Dear Anonymous,
1. We provide the coins for the elevator.
2. The parking, it is write in the conditions that the price is 20 euros.
3. Bad location ? We are at 300mt from the historical center and on the Corso Umberto one of the most important shopping area in Naples.
The review wrote from an anonymous person, we understand what kind of person You are!
GM Vincenzo Giacobbe
by A traveller
Good location
Posted Sep. 25, 2019 on HotelsLocation of this property is unbeatable. Very close to train station and walking to most to city center. Price is unbelievably cheap. Only issue I had was for paying city tax. They didn’t accept credit card during stay and said to pay during check out. We checked out early when no one was at the desk to pay the city tax. They started calling post check out and I ended up giving my CC details on phone which wasn’t preferred but had no option.
Comment from Hotel Management
Sep. 26, 2019 by Enzo, Hotel Management
Dear Mrs Gayatri,
Thank You for the reviews.
We accept the credit card but not for paying local tax.
I was forced asked You the credit card because You didn't have cash, how You said only dollars, You travel in Europe and You don't have 5 euros but only dollars, or credit card, it's not normal.
I stay at Your disposal if You wish spend others days in Napoles.
Best Regards
GM Vincenzo Giacobbe
by A traveller
Posted Jun. 25, 2019 on Expedia
Perfect place for a one night stopover. Very helpful staff, reasonable breakfast. Ordered a car for us to the airport which arrived exactly on time.
The only issue I had were the stairs, quite a challenge with cases. There was an ancient lift that you had to put money in to work it, which we couldn't work out how to use! But overall a very good stay.
Comment from Hotel Management
Jun. 25, 2019 by Vincenzo, Hotel Management
Dear Anonymous,
Thank You for Your review.
We are happy You have had a good stay at the Napoli Suite.
About the lift we provide the coins and it's so easy to use, just put the coin inside and push the botton. That's it!
We stay at ypur disposal for future stay in Napoles.
Best Regards
GM Vincenzo Giacobbe
