Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
We had a blast
Publié le 16 nov. 2024 sur HomeAwayPerfect beach perfect weather perfect house - with everything you need.
All we want is just to come back 😀
Commentaires de Gestion de l’hôtel
17 déc. 2024 par VrboOwner, Gestion de l’hôtel
Hi Yelena,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience at the house! We can't wait to welcome you back for another amazing getaway!
Kind Regards,
Your MNVR Team
par un voyageur
Gorgeous home and property.
Publié le 21 août 2023 sur HomeAwayWe were blown away by this house- it’s stunning! Had a great time and everything is as pictured.
Commentaires de Gestion de l’hôtel
22 août 2023 par VrboOwner, Gestion de l’hôtel
Dear Amy, Thank you so much for your review! We loved having you as our guest and we're so happy that the home was exactly what you expected! Please reach out to us again the next time you plan your getaway to Naples or Marco Island! Kind Regards, Your MNVR Team
par un voyageur
Sigut Family
Publié le 22 juill. 2023 sur HomeAway2nd year back. Look forward to renting again as well as other rental properties.
Commentaires de Gestion de l’hôtel
8 août 2023 par VrboOwner, Gestion de l’hôtel
Dear Bradley, Thank you for your review!! We look forward to having you back again as you are a wonderful guest to host!! Kind Regards, Your MNVR Team
par un voyageur
Unsafe-non-responsive
Publié le 25 mai 2023 sur HomeAwayI have stayed in many VRBOs in the US and some outside of the US, this experience has been the most frustrating and annoying of our stays. The property is managed by Marco Naples and they have no office ours on the weekends. They have an emergency number and they define an emergency as A. access to unit, B. water failure, C. Plumbing Failure or D. Air Conditioning failure. We didn't have any of these so I emailed and called the other number. The pool was unswimable and they did not get it serviced until Monday afternoon. Had I not cleaned their pool we would have lost 2 days of use. The recycling was full of trash and over following with magots. The pool area has large unsafe holes and uneven tiles around the pool and the coconut trees by the pool and dock have dozens of coconuts that can cause injury. One dropped but no one was injured. When we check in we expect to be able to call someone to handle issues and fix things like cleaning their pool. I asked for compensation on the phone and via email while we were staying there and after we left and only got the run around from Katelyn and Marco Naples. Drop this property from VRBO and other Marco rentals if they can't provide service to renters over the weekend. I have pictures of everything. Their online pictures conveniently don't include the unsafe pool deck tile damage or full coconut trees. We left the house better than we found it. I ended up taking the magot can out on Thursday since no one came.
Commentaires de Gestion de l’hôtel
11 sept. 2023 par VrboOwner, Gestion de l’hôtel
Dear Mike, Thank you for taking the time to share your experience. We do apologize that the pool had debris and needed attention over the weekend. Unfortunately, the pool company is closed on the weekends and as soon as we heard of this issue, we contacted them as soon as they opened on Monday to address the pool. We try our best to ensure that guests take the trash and recycle bins out on the designated days to avoid full trash/recycle bins for the next guests but this does not always happen and we are working on combating this issue. Just for your information, we have had the pavers around the pool completely repaired as of a couple weeks ago. This was a work in progress for a long period of time as many vendors on the island were booked out months in advance after hurricane Ian. We hope that you still enjoyed your time on Marco Island & we thank you for being our guest! Kind Regards, Your MNVR Team
par un voyageur de Akron, OH
Spring Break
Publié le 5 avr. 2023 sur HomeAwayWe very much enjoyed our stay with family, grandparents and young children. The pool and spa were both a big hit and found to be cleaned and heated to our liking. The location on the canal is beautiful at all times of day and only a 5 minute walk to a private beach is incredible. The public beaches were very crowded compared to what we were able to enjoy at this property. Was nicely equipped with beach chairs and more towels than we could use. We had a slight issue with the AC which was fixed within 24 hours of notification to the management staff. The new Weber grill on the back deck came in use quite often and we had no problems with figuring out the stovetop or ovens. Pots and pans were somewhat sparse but this seems to be a common theme with larger rental homes, we made due with what we had. All the tvs were equipped with smart technology and worked flawlessly. The area itself is very quiet offering all of the privacy that we look for when vacationing with our family. We did venture out to shopping and restaurants at Mercato which is 5 minute drive away as well as Olde town Naples which is 15 minutes. Have already booked the same place for next years spring break. If you want to truly enjoy the Naples Vanderbilt beach area this is your spot.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par VrboOwner, Gestion de l’hôtel
Dear Guest, Thank you so much for taking the time to share your feedback! We're so beyond happy that you enjoyed your vacation as well as the home and its amenities!! We're glad that the A/C was fixed promptly during your stay and we have had additional kitchen supplies added since your departure such as pots and pans. We look forward to hosting your vacation again!! Kind Regards, Your MNVR Team
par un voyageur
Naples winter getaway.
Publié le 1 mars 2023 sur HomeAwayThe location is excellent with easy access to the beach, shopping , golf, and pickleball. The house was in need of a number of repairs we believe in part related to the recent hurricane. The towels and linens were subpar in terms of numbers, cleanliness, and quality . The kitchen was poorly stocked with only one large sauce pan, no frying pans, 2 ovens without instructions on how to use, a malfunctioning cooktop, and minimal silverware (certainly not enough for the expected number of people in a house of this size). There was just tepid (not hot) water upstairs until we adjusted the hot water tank ourselves. The primary TV did not allow access to streaming like Netflix for the majority of our stay until it was corrected by
a handyman. I tried to keep up with the water leak from the pool in an effort to keep the pump from getting damaged. Management was made aware of this issue.
Commentaires de Gestion de l’hôtel
4 avr. 2023 par VrboOwner, Gestion de l’hôtel
Dear Gwen, Thank you so much for taking the time to provide feedback on your stay and the home. We're so happy that you enjoyed the location of the home! As far as the issues encountered during your stay, as soon as you brought them to our attention, our office immediately contacted the appropriate vendors to rectify the issues. Even though it was out of our control, we wish that it did not happen during your vacation. Thank you for being our guest! Kind Regards, Your MNVR Team
par un voyageur
Short walk to beach!
Publié le 26 févr. 2023 sur HomeAwayBeautiful home and location. The beach nearby was great. We brought a boat and though it was initially advertised that you could use the lift, it appeared the lift was damaged in the hurricane. Someone was sent out but it was never fixed. We had to tie our boat to the dock. Other than that, the cooktop and oven are not user friendly, so if you are planning to cook in, use the grill. There was one small omelette pan but no other frying pans. Both king beds upstairs were uncomfortable. Bar chairs were dirty as were chairs on patio. Still it is a great location and we had a wonderful time.
Commentaires de Gestion de l’hôtel
1 mars 2023 par VrboOwner, Gestion de l’hôtel
Hi Catherine, Thank you so much for your feedback! We are glad that you enjoyed your stay and the location! We do apologize about the lift not operating for you as our handyman had to order a part that was out of stock. We wish you would have reached out to us about the cooktop and oven not being user friendly as we could have provided further instructions on how to utilize those appliances. Our office did send new frying pans. We also wish that you would have informed us about the chairs being dirty as we could have sent our cleaners back to rectify that for you. We have not heard of any complaints regarding the beds being uncomfortable but we will be sure to inspect these beds and replace as necessary. Thank you again for being our guest! Kind Regards, Your MNVR Team
par un voyageur
Peace in paradise
Publié le 20 août 2022 sur HomeAwayWe had a great time. Everyone had enough space and we enjoyed just being at the house together. The pool was great! If you want to play games bring your own.
Overall, amazing and short walk to the very private beach!!
Commentaires de Gestion de l’hôtel
29 août 2022 par VrboOwner, Gestion de l’hôtel
Dear Terri, Thank you so much for your feedback! We are so happy that you enjoyed your stay as well as the pool a the property! We hope to have you back again soon!! Kind Regards, Your MNVR Team
par un voyageur
Family Vacation
Publié le 14 août 2022 sur HomeAwayWhere do I begin? What looked to be a luxurious home with all the amenities fell short. The second floor felt like a sauna, maintenance came in and had to drain the system. Everyday it downpoured and water came leaking through the dining room and garage ceilings. Management was called but no one was sent until Thursday to acess and then Friday a roofer came and said he would be back on Saturday after we were already gone. I had my 83 year old mom with us and had to worry about her slipping and falling.
The kitchen utensils left a lot to be desired as did the beach chairs that were old and dirty. Beware of the grill, also filthy. Whenever my husband would light it we thought his head was going to get blown off.
The pool jacuzzi was far from hot, warm maybe and the pool guys came once to skim it and add chemicals. The pool was never vacuumed, there was sand all over the bottom from the time we first walked in the door until check out.
This was truly unacceptable!
Commentaires de Gestion de l’hôtel
31 août 2022 par VrboOwner, Gestion de l’hôtel
Dear Jay, Thank you for your feedback and sharing your experience! Even though it was out of our control, we do apologize that one of the A/C units stopped working for a short period of time during your vacation, however, we are glad that the A/C company was about to fix it in a timely manner. As soon as you informed us about the leak, we scheduled a roofing company at their earliest availability and also sent our maintenance team before the scheduled appointment. Our team member could not find any leaks throughout the home which when we reached out to you with this information, you did not respond back. We wish that you would have contacted us regarding the beach chairs, utensils, and grill as we could have sent vendors and cleaners out to make your stay better. We were also not informed that the spa was not reaching satisfying temperature and if we were to have known, we could have scheduled the pool company to assess this as well as the pool maintenance. As we have not heard of any other complaints from other guests regarding the beach chairs, grill, utensils, and the pool/spa cleanliness, we will be sure to inspect all areas for improvement. Thank you for being our guest. Kind Regards, Your MNVR Team
par un voyageur
Perfect location
Publié le 17 juill. 2022 sur HomeAwayA 5 minute walk to the most beautiful beach! My family enjoyed this beautiful house and it’s perfect location. It is close to everything you need/want for a beautiful vacation. The pool was perfect and we even caught a few fish off the dock.
Commentaires de Gestion de l’hôtel
22 juill. 2022 par VrboOwner, Gestion de l’hôtel
Hi Jason, Thank you so much for your review! You were a super easy guest to have and we hope to have the pleasure of hosting your vacation again next time! We're so thrilled to hear that you enjoyed the pool & fishing off of the dock! Kind Regards, Your MNVR Team
