Note fondée sur 55 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Plus jamais !!!!!
Publié le 6 mars 2020 sur HotelsTrès déçu , j avais pris cet chambre car avion a 20h pour me reposer avec mon fils , arriver à 11h40 on me dis Check in a14h ou alors il faut payer des frais d arriver anticipé , je demande si je peux laisser mes bagages à l accueil ( qui est situé à 1,5km de la chambre )on me répond que c 3€ par bagage a14h après m être enregistré la navette qui devait nous dépose à dépose 2 autres personnes avant nous ceux qui nous a fait perdre encore 40 mn , vraiment très déçu de cet hôtel qui ne reflète pas la ville de Naples qui est vraiment accueillante dommage
par un voyageur
Publié le 28 juin 2024 sur Expedia
Truffa, al momento dell arrivo chiedono altri 200 euro di cauzione e le foto non corrispondono alla struttura.
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Where should I begin.For whatever reason you have to go to another location do the whole check in yourself on an iPad. Our stay was very close to the station, picked it especially as it’s hard for my mom to walk long distances.Then I find out that we first have to go to the check in location and not our actual stay location(which is more than 2km away).But I have to say thank you to the person who was kind enough to ask the driver to drive us to our location that was very pleasant.Although what happened after was very strang.I asked at the check in about certain amenities(like kettle and fridge) she said yes but truly she didn’t understand anything it seems, as when we got to our room there was no kettle.I wrote to them, no response for about half an hour then I wrote a big message, finally a response. However not with a solution but with an accusation.“First of all, we are working and we cannot reply IMMEDIATELY to our guests.You write 30 minutes ago, not 3 hours.Be respectful of our work” to me 30 minutes of silence from the people that you require help from is a long time.It would be much better if I was replied to in 5 mins with a message saying please wait whilst we are sorting out your issue,then I would have no problem with waiting. Kettle was brought with no cups, strange smell in the room, broken shelf and shower. The check out is strange too a lot of unopened doors but you have to leave your keys upstairs, so before you leave you have to open them and then go back.
par un voyageur
Publié le 23 nov. 2023 sur Hotels
par un voyageur
Publié le 6 nov. 2023 sur Hotels
par un voyageur
Publié le 20 sept. 2023 sur Hotels
par un voyageur
Publié le 3 avr. 2023 sur Expedia
Accoglienza pessima
Personale poco cortese e scontroso
Il check in è in luogo diverso dal luogo in cui si soggiorna ed il sito parla di navetta a disposizione ,invece quando è stata chiesta ci è stato risposto che era a pagamento
Devi avere per forza la carta di credito da cui prelevano 200 euro,che ti vengono date effettivamente nel conto dopo quasi un mese.se non hai la carta di credito ti propongono di cancellare la prenotazione e ti chiedono circa il doppio del sito,pagando anche contanti
par un voyageur
Publié le 30 oct. 2022 sur Hotels
par un voyageur
Publié le 28 juill. 2022 sur Hotels
par un voyageur
Publié le 14 juin 2022 sur Expedia
La posizione è buona. Non mi piace che devi fare il check in un un'altro edificio che dista 15 minuti a piedi...
