Note fondée sur 877 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2024 sur Expedia
I am not usually someone that complains about facilities and cleanliness. The rest of the hotels in Japan we stayed at were perfect, except this one. I was very surprised because the pictures were very misleading. The room we were in was sadly very old and dirty. There was mold in the bathroom and our sheets were stained. The property is also in need of some renovations. The only good thing was the staff who was very sweet and nice. The airport shuffle was also a great perk. We stayed for two nights, but I wouldn’t recommend more than one if you don’t have any other choice.
Commentaires de Gestion de l’hôtel
11 juin 2024 par TAN, Gestion de l’hôtel
Thank you very much for using Art Hotel Narita.We apologize for the inconvenience caused even though you chose Art Hotel Narita out of many hotels.Although the Garden Wing building is an old building, we will perform daily maintenance to ensure customer satisfaction. We will once again review the cleaning deficiencies and share this information with our cleaning staff as we return to the basics and work on our cleaning duties.The Art Hotel Narita building has been in operation for a long time.Some rooms have been renovated, and room types such as "Comfort" and "Superior" have been renovated. You can stay according to your price and needs, so please consider this when using us in the future.Thank you very much for your valuable feedback.Art Hotel NaritaGeneral Manager Kume
par un voyageur
Bel hôtel avec navettes pour l aéroport
Publié le 4 avr. 2024 sur HotelsBel hôtel chambre confortable et propre. Onsen agréable mais payant 700 yens. Joli cadre et les navettes pour venir à l hôtel et en repartir sont nombreuses et à l heure ce qui est bien pratique. Un regret : les fenêtres des chambres ne s ouvrent pas. Une épicerie dans l hôtel permet un petit dîner rapide si on ne veut pas aller au restaurant
Commentaires de Gestion de l’hôtel
8 mai 2024 par TAN, Gestion de l’hôtel
Thank you for staying at Art Hotel Narita.We are happy to hear that you enjoyed your stay.Due to the building structure and crime prevention reasons, our guest rooms are designed so that the windows cannot be opened.We look forward to seeing you again.Art Hotel NaritaFront Desk
par un voyageur
Publié le 17 nov. 2023 sur Expedia
Il n'y a pas d'air climatisée et pas beaucoup de prises pour brancher les appareils. L'hôtel est loin de tout. Lit peu confortable. Le personnel est accueillant et gentil tout de même. Je ne resterais pas plus d'une journée.
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Art Hotel Narita reception, Gestion de l’hôtel
Thank you for staying at Art Hotel Narita.We are sorry that the condition of the room did not meet your expectations, even though you chose us from among a number of hotels.The facility is old, but we would like to improve it by performing regular maintenance and reviewing the operation. In addition, we will work to thoroughly remove odors and mold so that our customers can spend their time comfortably.Thank you very much for your valuable opinion despite the heavy use.looking forward to seeing you coming again.
par un voyageur
Publié le 23 août 2023 sur Hotels
par un voyageur
Publié le 8 juill. 2023 sur Expedia
Ce fut une pause heureuse avant de prendre l'avion.
Commentaires de Gestion de l’hôtel
2 août 2023 par Reception, Gestion de l’hôtel
Thank you for staying at Art-Hotel Narita. We are happy to hear that you enjoyed your time here, and that you were satisfied with our services. We hope that we'll have the opportunity of seeing you again if you revisit Japan in the future. Yours sincerely,Art-Hotel Narita
par un voyageur
A éviter
Publié le 2 juill. 2023 sur HotelsNous avons trouvé l’hôtel très défraîchi ,nombreuses traces d’humidité dans la salle de bain et une moquette douteuse
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Reception, Gestion de l’hôtel
Thank you for staying with us.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very sorry to hear that you did not have a comfortable stay.Currently, the Garden Wing and some of the rooms in the main building have not been renovated. We will continue to carry out proper maintenance to remove odors and moisture as much as possible,so that our customers can spend their time comfortably.The comfort type and deluxe type in the main building have been renovated.We will continue to provide easy-to-understand guidance so that you can use it with your consent.We are looking forward to seeing you again.Art Hotel Narita
par un voyageur
Publié le 18 avr. 2023 sur Expedia
Très pratique près de l’aéroport et bon service
Commentaires de Gestion de l’hôtel
19 avr. 2023 par アートホテル成田 くちこみ担当, Gestion de l’hôtel
Dear GuestThank you very much for staying with us ,taking your time to provide us with your valuable feedback.We appreciate your compliments about our staff, and we will share them with our staff.Regarding the extension of convenience shop hours, we will always check and consider from the customer's point of view.We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,Art-Hotel Narita
par un voyageur
Une nuit en famille avant un vol du matin
Publié le 17 avr. 2023 sur HotelsChambre moderne rénovée et agréable (contrairement à celles côté jardin apparemment) avec kimonos à disposition. Navette aéroport pratique et à l'heure. Nous avons profité des bains japonais et du hammam très agréables. Repas japonais correct au restaurant.
Très bon rapport qualité prix
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Reception, Gestion de l’hôtel
Dear GuestThank you very much for staying with us ,taking your time to provide us with your valuable feedback.Recently, the number of guests staying at our hotel to enjoy the hot springs has been increasing.A shuttle bus runs regularly between the hotel and the Narita Airport.We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,Art-Hotel Narita
par un voyageur
Dernière nuit avant retour
Publié le 11 avr. 2023 sur HotelsHôtel proche aéroport. Navette gratuite c'est le plus. Hôtel dont les chambres et salles de bain nécessitent un coup de jeune.
Commentaires de Gestion de l’hôtel
12 avr. 2023 par Reception, Gestion de l’hôtel
Dear Guest,Thank you for staying with us.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very sorry to hear that you did not have a comfortable stay.Currently, the Garden Wing and some of the rooms in the main building have not been renovated. We will continue to carry out proper maintenance so that our customers can spend their time comfortably.The comfort type and deluxe type in the main building have been renovated.We will continue to provide easy-to-understand guidance so that you can use it with your consent.We are looking forward to seeing you again.Art Hotel Narita
par un voyageur
Publié le 7 févr. 2023 sur Expedia
It’s good for one night. The shuttle is very good. It brings you from the airport to the hotel and vice versa. There’s also a shuttle that brings you to the temple and the Aeon Mall. Very convenient. But the installation in the room is old.
Commentaires de Gestion de l’hôtel
8 févr. 2023 par ART HOTEL Narita Front desk , Gestion de l’hôtel
Dear GuestThank you very much for staying with us ,taking your time to provide us with your valuable feedback.We apologize that the condition of the room did not meet your expectations, even though you chose from among the many hotels.The garden building is certainly old, but we will do our best to maintain it properly so that our guests can spend their time comfortably.Once again, we sincerely apologize for the inconvenience.Sincerely,Art-Hotel Narita
