Note fondée sur 355 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2023 sur Expedia
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Commentaires de Gestion de l’hôtel
5 sept. 2023 par Kim B. - Assistant Manager, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 9 août 2024 sur Expedia
Im so sad the downturn of this hotel as we have been staying here for 10 years. It’s a cute little hotel with great amenities but this trip was horrific. From the room, ambience, cleanliness, amenities closed, noise, rude staff etc.
First we had to completely change our plans as they messed up our reservation. they failed to honor the reservation made & thankfully the convo was recorded/time stamped. Their staff messed up. So we shifted our stay dates for their error. We were to stay a 3rd night on them for the error. But they charged us for the third night so it was a hoax.
We arrived & the room they had for us was incorrect. Fine. But after night one we started to let the staff know of the excessive noise above us as well as a malfunctioning utility closet that kept us up all night. They ignored the issues. And no one was ever available at the desk to help!
When I finally spoke with the manager, Kathryn, she was rude implying that it was ok as a family friendly hotel. Yeah… that’s not the issue. We bring our kids here all the time. The issue was the loud music and banging & partying through the late hours that they dismissed & didn’t address. She was rude, dismissive and judgmental.
Finally one of the perks of this hotel is the amenities. The rooftop restaurant / bar. This was closed & was NOT disclosed on the website or when booking, so false advertising. Who closes their main amenities in prime August & doesn’t disclose it!? And still pay premium rates.
Horrible
par un voyageur
Publié le 29 juill. 2024 sur Expedia
What a fantastic stay! Every detail from the smiling staff to the freshly baked cookies to the temperature of the pool was just so perfect. It was hard to say goodbye and we'll certainly be back.
par un voyageur de Saddle Brook
Publié le 20 juill. 2024 sur Expedia
Such an amazing gem. I’ve stayed at many boutique hotels and this one beats them all. The property is beautiful and the attention to detail perfect. They have a cookie jar with fresh baked cookies nightly. Hotel is in a quiet residential area. Can’t wait to go back!
par un voyageur
Publié le 17 juill. 2024 sur Expedia
I loved the decor of the lobby and our room. The view from the roof top was incredible! We plan to return!
par un voyageur
Publié le 2 juill. 2024 sur Expedia
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Perfect spot for a solo getaway. It's like a bed and breakfast, but with all the luxury of a hotel and chic vibe of a beach house.
Restaurant and bar on-site is so great, saltwater pool was so beautiful, Dale from the spa was absolutely excellent and super talented, the staff all around was so friendly, location is so convenient, automatic gas fireplace in the room was a beautiful touch.
I was able to visit 3 different beaches across 3 days (all within 10 minute drive of The Break)
I will definitely be returning!
par un voyageur
Perfect getaway!
Publié le 30 juin 2024 sur HotelsSuper clean, fantastic staff, quiet, perfect couple getaway, so comfortable!
par un voyageur
Publié le 23 juin 2024 sur Expedia
Clean hotel with friendly staff! Room was very nice. Food at the hotel was delicious.
par un voyageur
Publié le 19 juin 2024 sur Expedia
Absolutely loved the warm and beautiful pool. The staff were amazing and very nice. The food and drinks were perfect. Great location. Comfortable bed and loved the window seat.
