Note fondée sur 801 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Chambre donnant sur l'autoroute et bruyante
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cédric,Thank you for sharing your feedback. I apologize for the noise you experienced from the highway during your stay. We understand how important a peaceful environment is for our guests, and we will look into ways to address this issue. Your input is valuable to us, and we hope to provide you with a more enjoyable experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Noise
Commentaires de Gestion de l’hôtel
2 août 2024 par Kenya, Gestion de l’hôtel
My Apologies!
par un voyageur
Publié le 14 juin 2024 sur Expedia
Très bel hôtel avec toutes les commodités, chambre très spacieuse et agréable.
Personnel très accueillant
Commentaires de Gestion de l’hôtel
15 juin 2024 par Kenya, Gestion de l’hôtel
Thanks!
par un voyageur
Publié le 16 avr. 2023 sur Hotels
A 15 minutes de Nashville via I-24… parfait avec plusieurs resto à proximité
Commentaires de Gestion de l’hôtel
16 avr. 2023 par Kenya, Gestion de l’hôtel
Thank You!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
My car was broken into
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brandon,We are truly sorry to hear about the unfortunate incident involving your car during your stay. This is certainly not the experience we aim to provide. Your safety and security are our top priorities, and we take such matters very seriously. Please reach out to us directly with any details you may have, as we want to address this issue and ensure it doesn’t happen again. We appreciate your feedback and hope to regain your trust in the future.Sincerely, Hotel Management
par un voyageur
Publié le 9 oct. 2024 sur Expedia
My car was broken into
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Management, Gestion de l’hôtel
We deeply regret the unfortunate incident that occurred during your stay. The safety and security of our guests are of utmost importance to us. We have dedicated security in place for this reason and are actively working with both our security team and local authorities to address the situation. We appreciate your understanding as we work to ensure a safe and enjoyable experience for all our guests.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shanna,Thank you for your positive 8/10 rating! We’re delighted to hear that you had a great experience during your stay. Your feedback is important to us, and we always strive to improve. If there's anything specific that could have made your stay even better, please let us know. We look forward to welcoming you back soon and hope to earn that extra two points on your next visit!Sincerely, Hotel Manager
par un voyageur
Big Comfortable Room
Publié le 8 oct. 2024 sur HotelsNice big comfortable 2-queen bed room. Hotel is in very good condition. Unlike many hotels, the handicap accessible room I had was close to the elevator, not all the way at the end of the hall (not all people who have difficulty walking use wheelchairs).
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your review! We’re thrilled to hear that you enjoyed the spacious and comfortable 2-queen bed room. It’s great to know that our handicap accessible room was conveniently located near the elevator, as we aim to accommodate all our guest's needs. Your feedback is much appreciated, and we look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager
par un voyageur de Columbus
Publié le 7 oct. 2024 sur Expedia
I didn't know there was a train track within 50 yards of the property! Also, the last morning there, they ran out of breakfast food and they weren't concerned about it any whatsoever. IF you're going to say a free breakfast is included then you should make sure you have enough food on hand and ready. Rates are too high at the location.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Phillip,Thank you for your feedback. We apologize for the unexpected noise from the train tracks and any inconvenience you experienced with the breakfast supply. We strive to provide a satisfying breakfast experience for our guests, and your comments will be shared with our team to ensure we improve in that area. We also appreciate your thoughts on pricing, as we continually assess our rates to offer the best value. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The pool was unusable. It was FREEZING. Not just "ooh, it's chilly, let's put our feet in & get used to it" or kump in & get acclimated quickly. It was like it was refrigerated. So disappointed, as I chose this hotel with for this accommodation. It appeared no one else was able to use it either.
Everything else was wonderful!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tonja,Thank you for your feedback! We're glad to hear that you enjoyed everything else about your stay. However, we sincerely apologize for the condition of the pool. It’s disappointing that it was too cold to enjoy, especially since you chose our hotel for that amenity. Your comments are valuable, and we will look into the pool temperature to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better stay!Sincerely, Hotel Manager
