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Caption by Hyatt Downtown Nashville/The Gulch

3.0 star property
3-star hotel near Broadway

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Photo gallery for Caption by Hyatt Downtown Nashville/The Gulch

Lobby
Hypo-allergenic bedding, in-room safe, blackout drapes
Exterior
Lobby
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Pet-friendly

Explore the area

Map
118 12th Avenue South, Nashville, TN, 37203
  • Broadway
    ‪9 min walk‬
  • Bridgestone Arena
    ‪11 min walk‬
  • Music City Center
    ‪15 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed, Roll-in Shower

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed (High Floor)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed with Sofa bed, Corner

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds (High Floor)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed (High Floor)

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds (High Floor)

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds (High Floor)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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Exterior

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About the area

Nashville

Downtown Nashville stay.Within a 15-minute walk of this Downtown Nashville hotel, you'll find Broadway and Bridgestone Arena. Vanderbilt University and Nissan Stadium are also within 2 miles (3 km).

What's nearby

  • Broadway - 9 min walk - 0.8 km
  • Bridgestone Arena - 11 min walk - 1.0 km
  • Ryman Auditorium - 12 min walk - 1.1 km
  • Music City Center - 15 min walk - 1.3 km
  • Vanderbilt University - 17 min walk - 1.5 km

Getting around

  • Nashville Riverfront Station - 16 min walk
  • Nashville International Airport (BNA) - 15 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Milk and Honey Nashville - ‬6 min walk
  • ‪Pins Mechanical Co. - ‬5 min walk
  • ‪Biscuit Love - ‬9 min walk
  • ‪Harriet's Rooftop - ‬9 min walk

About this property

Caption by Hyatt Downtown Nashville/The Gulch

3-star hotel near Broadway
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 3 meeting rooms are available.

Public spaces have free WiFi. Caption by Hyatt Downtown Nashville/The Gulch also features a fitness center, concierge services, and express check-in. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Nashville hotel.

  • 210 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Caption by Hyatt Downtown Nashville/The Gulch offers 210 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with cable channels. Bathrooms include showers and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

Arabic, English, Russian, Spanish

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Property amenities

Family friendly

  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 40 for adults and USD 40 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 for adults and USD 40 for children
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Caption BY Hyatt Downtown Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel
Caption by Hyatt Downtown Nashville/The Gulch Nashville
Caption by Hyatt Downtown Nashville/The Gulch Hotel Nashville

Caption by Hyatt Downtown Nashville/The Gulch Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 176 out of 250 reviews
Rating 8 - Good. 43 out of 250 reviews
Rating 6 - Okay. 21 out of 250 reviews
Rating 4 - Poor. 7 out of 250 reviews
Rating 2 - Terrible. 4 out of 250 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y’all deserve no stars but you may thank the Egyptian hottie at the front desk
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

jamil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 3 nights in Jan 2025

6/10 Okay

Christina

Stayed 2 nights in Jan 2025

10/10 Excellent

AARON

Stayed 2 nights in Jan 2025

6/10 Okay

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Joel, Westfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and the staff was friendly and helpful. It is an easy walk to get to all the things on Broadway (about 10-15 minutes depending on pace).
Stayed 3 nights in Jan 2025

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay… staff was amazing bartender was very friendly really enjoy talking to her!!
Stayed 2 nights in Jan 2025

10/10 Excellent

michelle

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Date night stay

Wonderful stay. Husband and I had a date night out, property is in a great location. We were greeted at check in by Kelvin, he was so friendly and answered any questions we had. Our room had a spectacular view. Everything in the room was spotless and perfect
Stayed 1 night in Jan 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

Review

The bed was very uncomfortable. Also, it was weird only having a comforter, and no sheets. Otherwise, all good.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alison

Stayed 3 nights in Jan 2025

4/10 Poor

Claudia

Travelled with group
Disliked: Property conditions & facilities, room comfort

very poor

Room was dark. Lights in room did not work. Power outlets did not work. Maintenance came and looked at the issue but did nothing.
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to Broadway Staff was amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean for the price and location
Stayed 2 nights in Jan 2025

10/10 Excellent

JEFFERY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to downtown without the traffic and noise
Stayed 2 nights in Jan 2025

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was incredible clean and very comfortable. The staff were all incredibly nice, helpful, and accommodating. Also, for the location, the price wasn’t bad at all! I will most likely stay here when I’m in Nashville for the foreseeable future. 10/10 stars!
Stayed 3 nights in Jan 2025

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

JESSICA

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Ti, Brooklyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service at the hotel was a mess. We parked our car in valet the night before because it was the only parking available. We got up super early the next morning to get a head start on our cross country trip. There was no one at the supposed 24/7 front desk. I had to ask a kitchen staff to find someone to help us. After waiting for 45 minutes, someone finally came over. I gave her our valet ticket and she kept us waiting for another 20 minutes. Finally I asked again when are we getting our car, she laughed and said, “oh I didn’t know you are waiting for your car. Our valet doesn’t start work for another hour.” By that time we were already an hour behind schedule. Then we were told that our valet did not put our parking spot on the ticket so we would have to lug all of luggage into the garage and walk ard a 3 floor garage to find our car.
Stayed 1 night in Dec 2024

4/10 Poor

Ramanath

Business traveller
Disliked: Cleanliness, staff & service, amenities
The blankets and floor are not clean and I requested room service but after the service also it was not great
Stayed 3 nights in Jan 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Terry

Stayed 2 nights in Dec 2024

8/10 Good

Joseph

Travelled with partner
Valet 👎
Stayed 2 nights in Jan 2025

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 1 night in Jan 2025