Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Carolyn and Kim were amazing! They were so kind and accommodating. We arrived earlier than expected and they were able to get us in a room within a couple of minutes. The room was spacious about very clean. I’m super happy with my stay there. The only negative was paying $16/night for parking, but I do like the it was secure.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
Excellent to hear. Our team members are what sets us apart from the other hotels. See you again soon.
par un voyageur de Chattanooga
Publié le 14 sept. 2024 sur Expedia
Nice location
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
Our location is Excellent. Close to the Grand Ole Opry and close enough to Broadway it is easy to get to there. Not to close as that you can find quiet and clam.
par un voyageur
Just fine
Publié le 14 sept. 2024 sur HotelsI always forget the hidden fees at an airport hotel. 16 to park. 50 for a dog. Nice bartender even though the drinks were very expensive as well. Front desk could be warmer, as could the pool. Appreciated the doors in suite and liked the patio. Shower doors were not secure and water went everywhere. Showers need an update. They have a weird metal tray in drain that is loud when it drips. It was a good hotel, not great, but very convenient and safe.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
We love dogs and do have ample parking. We also have excellent patio rooms ready for you to catch some rays.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
I have never left a negative review before but I think it is important that I share that during my stay an employee entered our room with a key at 11:30pm on our second night without even knocking first. He stated that he was checking which rooms were unoccupied and the front desk called 10mins later to say they were trying to find our reservation even though we had been there 2 days already. The next morning when I was checking out I raised this issue with the employee at the desk who just said “I don’t know anything about that I think the system was having a problem” there was no follow up in relation to this issue which I do feel was much more serious than anyone working here seemed to acknowledge. An employee should not be entering rooms randomly late a night without knocking.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
Thank you for the feedback. My apologies this happened as team members should always knock. We will take this back to the team and it will make us better.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
A four is good, but we want a 5. What could we do to be Excellent next time?
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Cutest property with great outdoor set up
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
Awe that's so sweet. Cute is great. See you next time.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
Excellent and thank you.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
Thank you for the rating! See you next time.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
If I could rate you it would be a 10 as well. Come back soon.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Approach to the property and parking access is somewhat difficult, better signage would help. Front desk staff is very friendly and helpful.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Sam Rollain GM, Gestion de l’hôtel
Excellent to hear. Our Team is the best.
