Note fondée sur 1 016 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Simplement parfait
Publié le 29 nov. 2022 sur HotelsEmplacement parfait pour visiter la « petite » ville de Nashville! A proximité de tout, la vue de l’hôtel, la terrasse sur le toit et le déjeuner sont juste parfait!
Un week-end de boys dans la ville de la musique avec cet endroit c’est magique!
Commentaires de Gestion de l’hôtel
7 déc. 2022 par Embassy Suites Nashville Downtown, Gestion de l’hôtel
Thank you for your feedback, we really appreciated.Embassy Suites Nashville Downtown
par un voyageur
Publié le 4 oct. 2022 sur Expedia
Hotel très bien situé et trés propre. Lorsque nous avons séjournée les clés des chambre était en panne, il fallait donc se faire accompagné pour allée a notre chambre. De plus, le site indiquait avoir une piscine mais réellement elle n'était pas encore en fonction.
par un voyageur
Publié le 5 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2022 par Guest Services Team , Gestion de l’hôtel
Thank you for taking a moment to share your experience. We are happy to hear you found everything to your liking. We also appreciate your honest Google review that helps us bring back guests such as yourself in the future. We also appreciate your feedback on areas of improvement and will work. We strive to provide gracious, engaging, and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.
par un voyageur
Publié le 26 août 2024 sur Expedia
par un voyageur
Overrated af hotel
Publié le 25 août 2024 sur HotelsMy reservation was given away and had to pay an extra 35$ for basic upgrade. Had to pay for hotel parking, which I absolutely hate. The pool was a pathetic rooftop pool and cold. Worst eggs I’ve had in my life at breakfast. Overrated hotel.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Adam,It is always our goal to deliver the best possible guest experience, so we are disheartened we fell short of this during your recent visit. We regret to hear you encountered some difficulties with your reservation and were not pleased with our amenities or breakfast options. Please know we will use your feedback to drive improvements within our team, and we hope you'll consider giving us another opportunity to regain your trust in the future. Sincerely,Mike NelsonGeneral Manager
par un voyageur de San Francisco
Publié le 25 août 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Tyesha,Thank you for visiting Embassy Suites Nashville Downtown. It sounds like you had a pleasant stay! When your travels bring you back to Nashville, we hope you will count on us again for your accommodations. Best Regards,Mike NelsonGeneral Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
We traveled 10 hours to Nashville with a Truck and trailer we arrived early and had to wait almost 5 hours until our room was ready. We had to park in an another other parking lot due to being too large for the parking garage but had to pay for parking. When we got into our room it was clean but we didn’t have a dirty clothes bag, trash bags, or hangers to hang suits and dresses, the sheets had small tears.
The breakfast was very well done along with the happy hour plus the amazing view and the one man band on the rooftop bar. We had a maid quickly knock at our door and was in our room before we could even get up to answer. We came back after dinner and the front doors were closed and locked as you needed your room key to open we had a party that followed to get in as they didn’t have a key, there was no extra security or front desk/employee that was present. When we checked out, the front desk was rude and short as we didn’t order any extras as in room service nor ask for extra essentials. When you pay that much for a hotel it’s expected to have the hospitality and cleanliness. You could hear street noise at times but a quiet area for being close to broadway.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for your recent stay at Embassy Suites Nashville Downtown, and for taking time to share this review. We are pleased to know that your experience was very good overall, and that you found your room to be clean and our breakfast to be enjoyable. However, we regret that you experienced anything less than perfect hospitality in some situations, and we hope you will return and give us the opportunity to deliver a flawless experience in the future.Best Regards,Mike NelsonGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Expedia
Great hotel, very clean, room was great
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Mary,Thank you for your kind words! We’re delighted to hear you enjoyed your stay and deemed the hotel and room very clean and comfortable. We look forward to welcoming you back to Embassy Suites Nashville Downtown for another great experience!Best Regards,Mike NelsonGeneral Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
