Note fondée sur 1 052 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Awesome
Commentaires de Gestion de l’hôtel
5 oct. 2024 par GM, Gestion de l’hôtel
Dear Christopher, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Marek Vesely, GM
par un voyageur
Publié le 1 oct. 2024 sur Hotels
I have mixed feelings about the Embassy Suites. What I liked: we were able to check in an hour early (4pm check-in is absurd) and the beds were very comfortable. Breakfast was good...what you expect from an Embassy Suites hotel. The not so good: we REALLY needed wifi and it wasn't working at all. When my husband went down to the front desk for help, they didn't apologize or offer any help at all which left us in a bind. We had a young child with us who wanted a bath but the bath wouldn't hold any water (kept draining). And they raved about the free happy hour but it was a pitiful display of cheese and crackers and goldfish. And I was annoyed that they charge $10 for parking. The hotel isn't in a city, it's the burbs...there is absolutely no need to charge for your car to be with you. This hotel also could use a cosmetic update -- it feels very 1990's. Overall not a bad stay but wouldn't be my first choice in the area.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM , Gestion de l’hôtel
Dear Alexis, It seems like there were some aspects of your stay that you enjoyed, but I apologize that we didn't meet all of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share it with us. We will use your comments to identify areas that need improvement, and we hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Marek Vesely, GM
par un voyageur
Publié le 29 sept. 2024 sur Hotels
First, they gave me an occupied room, went down to exchange the key. Second room smelled like mildew. Third room was fine. The hotel smelled like mildew but the second room was awful. To make up for the trouble they gave me a $50 voucher to the hotel’s restaurant.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par GM, Gestion de l’hôtel
Dear Kenton, I’m sorry for the mistake our associates made, but I assure you that guest safety is our top priority. Additionally, I am sorry that due to an odor, you had to change rooms. Your feedback is of great significance to us, and we sincerely apologize for not meeting your expectations. We are genuinely enthusiastic about ensuring that your next visit surpasses all expectations. Sincerely, Marek Vesely, GM
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Everything was great, I will definitely use again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Erica, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Marek Vesely, GM
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Anonymous, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Marek Vesely, GM
par un voyageur
Unsecure!
Publié le 23 sept. 2024 sur HotelsBroken security lash, unsafe!, side doors stays open for any one to come in, Unsecure!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Johnny, We are dedicated to ensuring every guest feels truly comfortable, and I'm genuinely sorry to learn that your visit fell short. Your feedback about our hotel is incredibly valuable, and I invite you to contact me directly at the hotel so I may discuss your concerns. I hope to hear from you soon. Sincerely, Marek Vesely, GM
par un voyageur de Bremen
Publié le 23 sept. 2024 sur Expedia
Expedia stated “Free EV Charging @ Hotel.” They lied.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Jeffrey Lynn, We try to be as transparent as possible regarding our hotel amenities, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience. Sincerely, Marek Vesely, GM
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The lighting in the rooms and bathroom were dim. For a wife or girlfriend to get ready was challenging. Had to take shades off of lamps to make it brighter.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM , Gestion de l’hôtel
Dear William, Thank you so much for taking the time to share your experience with us. Your feedback is invaluable to us, as it allows us to continuously improve and enhance our hotel to better serve our guests. We sincerely hope for the chance to welcome you back again in the future. Best, Marek Vesely, GM
par un voyageur
Publié le 22 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par GM, Gestion de l’hôtel
Dear Yahia, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Marek Vesely, GM
