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Embassy Suites by Hilton Nashville South Cool Springs

3.5 star property
3.5-star hotel near CoolSprings Galleria

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Nashville South Cool Springs

Lobby
Bar (on property)
Exterior
Lobby
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available

Explore the area

Map
820 Crescent Centre Dr, Franklin, TN, 37067
  • CoolSprings Galleria
    ‪4 min drive‬
  • The Factory
    ‪7 min drive‬
  • Franklin Theatre
    ‪8 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (2 Rooms)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, Accessible, Non Smoking

  • 51 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite Two Double and One Sofa Bed Corner

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Suite Two Double and One Sofa Bed Non-Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area

Presidential Suite, Non Smoking

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Corner Suite, Two Double Beds, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Premier Corner Suite, Two Double Beds, Non-Smoking

  • 55.0 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

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About the area

Franklin

In Franklin .You'll find Aspen Grove Park and CoolSprings Galleria within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

What's nearby

  • Aspen Grove Park - 3 min drive - 2.4 km
  • CoolSprings Galleria - 4 min drive - 2.7 km
  • The Factory - 7 min drive - 6.7 km
  • Franklin Theatre - 8 min drive - 8.2 km
  • Carnton Plantation - 14 min drive - 11.6 km

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Culver's - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬4 min drive

About this property

Embassy Suites by Hilton Nashville South Cool Springs

3.5-star hotel near CoolSprings Galleria
Embassy Suites by Hilton Nashville South Cool Springs offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Nashville South Cool Springs. For a fee, parking is available.

This 3.5-star Franklin hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Nashville South Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, English, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 45 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Nashville South Cool Springs Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 553 out of 1005 reviews
Rating 8 - Good. 206 out of 1005 reviews
Rating 6 - Okay. 108 out of 1005 reviews
Rating 4 - Poor. 80 out of 1005 reviews
Rating 2 - Terrible. 58 out of 1005 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved happy hour! Everything was fantastic
Stayed 1 night in Feb 2025

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2024

10/10 Excellent

Phil

Stayed 1 night in Dec 2024

2/10 Terrible

Peyton

Stayed 2 nights in Dec 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Bryon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Get a new chef
Staff was wonderful. The room was pleasant. Couch was extremely uncomfortable. The bed was not great. We chose this hotel because it had a restaurant on site and we had eaten at other Embassy suites haven’t very good in the past. Our dinner was not good. Fish was horrible. The chef did not cook it properly. The inside batter was still mushy. The fish itself was not good tasting. We sent it back. The chicken wings were really good. The southwest eggrolls were a disappointment. Mushy inside.
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very quiet and comfortable.
Stayed 1 night in Dec 2024

8/10 Good

Beth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
A bit dated and worn
Stayed 1 night in Dec 2024

10/10 Excellent

Mark A., San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff treated me well and did there best to make sure that I was happy and got everything I needed.
Stayed 3 nights in Dec 2024

8/10 Good

Antonio

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was friendly, Breakfast was fresh, Overall Facility itself showed its age, Rooms had a mold smell with obvious sign of where water damage had tried to be repaired on the ceiling in the bedroom and carpet shriveled below. We stayed 3 nights and there was something spilled against one of the walls by the switch to the elevator we noticed the first night, by the third night whatever was spilled was still on the wall…
Stayed 3 nights in Dec 2024

10/10 Excellent

Cheyanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
The front desk was very friendly. The suite was well decorated & clean. The bathroom sink had a large crack, (but glued & not leaking) in it. The sheets smelled nice & the bed & pillows were comfy. The full breakfast was top notch.
Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel, Decatur

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff and bar staff wete so nice and friendly, made us feel at home.
Stayed 1 night in Dec 2024

10/10 Excellent

Shelbie

Stayed 2 nights in Dec 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel needs some updating but staff was great and accommodating. Had a nice stay
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year as a stop on a road trip and it’s by far the best hotel we stay at.
Stayed 1 night in Nov 2024

2/10 Terrible

Bruce

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lady at front desk was to print my bill. When I checked in she said, you have two reservations. I had an additional one night stay that I didn't make. She said I would have to call them. I never uses this service. I wanted to see my bill. I didn't get a confirming bill by email. Bruce Hilburn
Stayed 2 nights in Dec 2024

2/10 Terrible

Latoya

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No heat
The heat did not work and it was 27 degrees
Stayed 1 night in Dec 2024

4/10 Poor

Colleen

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It never got above 67 degrees. They said they were having problems but that didn’t help that it was freezing. The front desk staff were rarely available to help guests. They were not available initially. The room was clean and well taken care of.
Stayed 2 nights in Dec 2024

8/10 Good

DeeAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*good with room for improvement
The living room area had a musky smell. Found a live roach in bathroom. Killed it. Breakfast was fantastic. The weather had quickly got very cold so the heated pool was chilly. And all staff i encountered were very polite and friendly.
Stayed 1 night in Dec 2024

4/10 Poor

WANDA

Travelled with family
Disliked: Property conditions & facilities, room comfort
Such a disappointment!!
I was very disappointed with this Embassy Suites. The accommodations were very uncomfortable. The hotel controlled the temperature controls and they did not adjust for the 20-40 degree weather. Rooms thermostats could not go beyond 72 and was blowingcold air. My poor elderly parents were freezing the entire time. They changed rooms 3 times. The staff did provide a space heater but too much money was paid to be in a cold room. The dining area was also cold because it was near the entrance. This made the lackluster breakfast buffet even less appealing. Ice machines were disgusting. The only saving grace was the staff. Most of them made a good effort to provide good service. Embassy suites is just not worth the price anymore. Disappointment in the chain is becoming the norm.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024