Ratings based on 893 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 25, 2024 by Tom, Assistant General Manager, Hotel Management
Dear Jennifer, Thank you for sharing your feedback. We're genuinely sorry to see your low rating and would like to understand what went wrong during your stay. Your experience is important to us, and we’re committed to improving. Please feel free to reach out to us directly if there's anything specific you'd like to share. We hope to have the opportunity to make things right in the future!
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Tom, Assistant General Manager, Hotel Management
Dear Brad, Thank you for taking the time to leave a review. We appreciate your feedback and would love to hear more about your experience so we can continue to improve. We hope to have the chance to welcome you back and provide an even better stay next time!
by A traveller from Fort Mill
Posted Aug. 20, 2024 on Expedia
The property charges for parking. We had a handicap placard, and valet parks cars with non-handicap plates/placards in those spots. A/C issues, room never got cool enough. Maintenance came 3-4 times to check. They do not offer room service, which the site states they do. The pool/jacuzzi area had missing/sharp coping, as well as areas in the pool that were sharp. The pool/jacuzzi were dirty.
Comment from Hotel Management
Aug. 21, 2024 by Tom, Assistant General Manager, Hotel Management
Dear Kelly, Thank you for taking the time to share your detailed feedback. I'm truly sorry to hear about the disappointing experience you had during your stay. Please accept our sincerest apologies for the issues you encountered, especially regarding the AC, the condition of the pool area, and the other amenities. We strive to provide a comfortable and accommodating environment for all of our guests, and it’s clear we fell short during your visit. Your comments about the valet parking and the breakfast pricing are also deeply concerning, and we will be addressing these matters with our team to ensure they do not happen again.Thank you again for bringing these issues to our attention, and we hope to have the chance to regain your trust in the future!
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Tom, Assistant General Manager, Hotel Management
Dear Justin, Thank you for the perfect rating! We're delighted to know you had a great stay with us. It is our goal to provide each and every guest with a comfortable and relaxing stay, it is great to see we exceeded your expectations!Your support means a lot, and we look forward to welcoming you back in the future!
by A traveller
Posted Aug. 19, 2024 on Expedia
Parking was very expensive
Comment from Hotel Management
Aug. 21, 2024 by Tom, Assistant General Manager, Hotel Management
Dear April, Thank you so much for your fantastic rating! We're thrilled to hear that you enjoyed your stay with us. We understand that parking can be a concern, and we truly appreciate your feedback on this matter. Please know that we're always looking for ways to enhance the overall experience for our guests, and your input is invaluable.We hope to welcome you back again soon!
by A traveller
Posted Aug. 19, 2024 on Hotels
Disappointed with the quality if this hotel for the price. Not Hilton worthy. We had air conditioner issues, pool needed repair, front desk wasn't accomedating . No longer had a shuttle which was main reason for booking again. Parking too high for quality. Will not recommend again
Comment from Hotel Management
Aug. 21, 2024 by Tom, Assistant General Manager, Hotel Management
Dear Deborah, Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations, especially given your previous experiences with us. It's clear that we fell short in several areas, and for that, we sincerely apologize. The issues you mentioned, from the air conditioning and pool maintenance to the service at the front desk, are certainly not reflective of the high standards we strive to maintain.We truly value your feedback as it helps us improve, and we hope you'll reconsider staying with us in the future so we can provide the exceptional experience you deserve!
by A traveller
Posted Aug. 19, 2024 on Expedia
Very friendly
Comment from Hotel Management
Aug. 19, 2024 by alisa, Hotel Management
Thank you for your great stay score. Have a wonderful day.
by A traveller
Posted Aug. 18, 2024 on Expedia
The lobby room was very clean. Staff was super friendly & helpful with all my questions. There are a lot of food/bar options within walking distance that are open late. Valet was very fast bringing my car back down when I called (you can also request your car with a link they text you). Overall great experience! Breakfast is not included though which is probably on the listing and I just missed it
Comment from Hotel Management
Aug. 19, 2024 by Alisa, Hotel Management
Thank you for your wonderful feedback. Have a great day.
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 18, 2024 by Tom, Assistant General Manager, Hotel Management
Dear Catherine, Thank you for your perfect rating! We're thrilled to know that you had a great experience during your stay. Our team works hard to ensure every guest has a memorable and comfortable visit, and it's wonderful to see that reflected in your review.We truly appreciate your support and look forward to welcoming you back in the future!
by A traveller
Good stay
Posted Aug. 15, 2024 on HotelsIt was a good room and staff was great. Parking is a bit expensive.
Comment from Hotel Management
Aug. 17, 2024 by Tom, Assistant General Manager, Hotel Management
Dear Caron, Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you enjoyed your room and found our staff to be exceptional. Our team takes great pride in providing top-notch service, so it's always rewarding to hear when our guests have had a positive experience.We appreciate your feedback regarding the parking costs and understand it can be a concern. We're continuously reviewing all aspects of our services to ensure the best possible experience for our guests. Your input helps us in this process, and we hope it didn't detract from the overall enjoyment of your stay. We look forward to welcoming you back on your next visit!
