Note fondée sur 244 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Awful elevator broken and have to go upstairs with suitcases not convenient
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for your feedback. We understand how inconvenient the elevator situation must have been, especially with luggage, and we sincerely apologize for the disruption. You'll be pleased to know that our first elevator remodel will be completed by the end of next week, and we will immediately begin the 7-week renovation of the second elevator. We appreciate your patience as we work to improve our facilities and provide a more convenient experience for our guests.Thank you again for sharing your experience, and we hope to welcome you back soon!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 11 sept. 2024 sur Expedia
It was a living hell trying to get checked in, all over the card for incidentals
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for your feedback. We apologize for the difficulties you encountered during check-in. To clarify, the authorization hold for incidentals is a standard policy across most hotels, including ours. This hold is placed to cover any additional charges beyond the room and tax, such as dining, parking, or other services used during your stay. The hold is released after checkout if no extra charges are incurred.We appreciate your understanding of this policy, and we're sorry for any inconvenience it caused. Should you have any further questions, please don't hesitate to reach out.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Stayed for a few days not tv and a mishaps in my room. Even tho the assistant manager did help I would have expected a call from head management. Love the bar area and live music the rest was disappointing.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for sharing your recent experience with us. We're glad to hear you enjoyed our bar area and live music, but we sincerely apologize for the issues you encountered during your stay, including the TV and room mishaps. While we're pleased that our Assistant Manager was able to assist, we understand your disappointment in not hearing directly from upper management. We take your feedback seriously and will work to improve communication going forward. We hope you'll give us another opportunity to provide the seamless experience you deserve
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We genuinely appreciate it and are sorry to hear that your experience did not meet expectations. If you could provide more details about what contributed to your disappointment, it would help us address those areas and improve the overall guest experience moving forward. We value your input and hope to welcome you back for a more pleasant stay in the future.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
This hotel used to be wonderful but now it’s beginning to appear sorta run down. The most alarming thing was that there was duct tape over the opening/closing mechanism on the door to the pool. It appears that anyone can enter that door at any time. I felt unsafe.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet the high standards we strive to uphold.Your concern about the appearance and safety of our property, especially the pool area, is something we take very seriously. Please rest assured that we are addressing the issue you mentioned with the door immediately, as the safety and security of our guests are our top priorities. We are also in the process of making several improvements to enhance the overall guest experience, and your feedback is invaluable in helping us prioritize those efforts.We hope to have the opportunity to welcome you back in the future and provide a much-improved stay.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Friendly staff & clean room
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for your review.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for your review.
par un voyageur
Nash
Publié le 26 août 2024 sur HotelsThis hotel is under going a complete remodel so expect the usual construction sounds.
Staff is great as and I would stay again
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Melvin, Gestion de l’hôtel
Thank you for your review. We appreciate your feedback. As we work on improving the hotel to provide our guest with a fresh new look of the property we have schedule times that our construction crew works, that does not interrupt the guest experience. We're delighted to hear that you also enjoyed our wonder staff and we're looking forward to your return.
