Avis Hotel Preston

Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay and look forward to welcoming you back in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!

Thank you for your review, and we sincerely apologize for the unfortunate experience you had during your stay. Please rest assured that this is not the standard of service we strive to provide, and we deeply regret the inconvenience caused.This past weekend, there was a technical glitch within our reservations system that mistakenly allowed bookings despite the property being closed to new reservations. This created a challenging situation not only for our guests but for the staff as well, as we found ourselves unable to provide the high level of service we pride ourselves on.Regarding the staffing issue, we had two team members working that evening—one at the front desk and the other behind the scenes, calling local hotels to find alternate accommodations for guests, as well as assisting with the check-in line. While our staff worked diligently to manage the situation, we understand how frustrating it must have been to wait in line for so long, especially with missed dinner plans and other disruptions to your evening.We truly appreciate your understanding of the challenges our team faced, but we also recognize that this was an unacceptable experience, and we regret that it caused such an impact on your stay. We’re glad that you found the renovated rooms to your liking, but we deeply apologize for the delays and other inconveniences, including the issues with the elevators.Your feedback will be shared with management to ensure that such situations are better handled in the future, and we’ll continue working on improvements.Thank you again for your patience, and we hope you’ll give us another opportunity to provide a much better experience in the future.

Thank you for sharing your experience with us. We are deeply sorry for the inconvenience you faced during your recent stay. Overbooking is never something we want our guests to encounter, and we completely understand how frustrating it must have been, especially after a long night at a concert.It’s particularly concerning that, despite your call to inform us of your late arrival, we did not properly communicate the situation or provide advance notice, which could have helped avoid this frustration. This is not the level of service we aim to deliver, and we sincerely apologize for letting you down.We truly appreciate your loyalty as a returning guest, and it is disappointing to hear that this incident has affected your view of staying with us in the future. We value your feedback and are taking steps to improve our communication process, so this doesn't happen again.We hope you will give us another chance to provide the excellent experience you’ve come to expect. If there’s anything we can do to make this right, please don't hesitate to reach out.

Thank you for taking the time to share your detailed experience with us. While we’re glad that you chose our hotel as your stop during your road trip and appreciated the dog-friendly accommodations, we regret that the rest of your stay didn’t meet your expectations.The property is indeed undergoing full renovation, starting with the guest floors. We currently have three floors completed and are wrapping up the fourth. Some of the concerns you mentioned, is part of our renovation process. Your feedback has been noted, and we’ll address these matters with our team to ensure better attention to detail moving forward.While we’re pleased to hear you felt safe and enjoyed the dog park, we’re disappointed to hear that the response from our staff fell short of the level of service we aim to provide. Rest assured, your comments will be used as a tool to improve both our service and facilities as we continue our renovations.We hope that once our renovations are complete, you’ll consider staying with us again so we can provide you with a much better experience.

Thank you for your review. Please come back to visit with us soon!

Thank you for your Five-Star Review. We're pleased that you enjoyed your stay. Please come back to visit soon!

Thank you for sharing your thoughts. We completely understand and appreciate your love for the unique character of the original Hotel Preston. While we’re modernizing and enhancing the guest experience, we’re also committed to preserving the charm and individuality that made the hotel special to so many, while ensuring we meet Marriott's brand standards.Our goal is to strike the perfect balance between offering a fresh, updated property while maintaining the quirky elements that our loyal guests, like yourself, have come to love. Your feedback is invaluable in helping us achieve that.We truly hope you’ll give us the opportunity to welcome you back once the renovations are complete, and we’d love to hear your thoughts on the updated experience.

Thank you for taking the time to share your experience with us. While we're delighted you chose our hotel for your stay, we deeply regret that it wasn’t as pleasant as we had hoped.The property is undergoing a full renovation, starting with the guest floors. We currently have three floors completed and are wrapping up the fourth. We're aware of some of the concerns you mentioned, including the gaps under the room doors, and these are part of our ongoing improvements.We appreciate your patience and understanding as we work to provide all our guests with a higher quality experience and updated rooms.Thank you again for your feedback!

Thank you for your Five-Star Review!

Thank you for your feedback. We’re sorry to hear that your stay wasn’t the best experience for you. We understand that there may have been some challenges, and we truly regret any inconvenience you encountered during your visit.Your comments are important to us, and we’re working to address any issues as we continue improving our property. We hope you’ll consider giving us another chance to provide a better experience in the future.