Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juin 2015 sur Hotels
par un voyageur
Publié le 16 sept. 2024
Great for a place to rest on our travels. Staff was pleasant, no smells, beds were clean, the area seemed safe(we are not local)
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Daniel. The staff and I at the RED ROOF INN FRANKLIN TN appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Expedia
Easy check in & check out
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Kelly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, TN. It's great to see you enjoyed your stay and had a easy check-in and check-out process, resulting in a 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Rafael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Franklin, TN and I were overjoyed to see your 10/10 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Patricia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Franklin, TN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future! Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Yuri, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Franklin, TN and I were elated to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we at Red Roof hope you’ll visit us again on your next trip!Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Nice hotel, but pool out of order.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Kristin,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Franklin, TN. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice hotel. However, it's truly disheartening to see you highlight that you were disappointed that the pool was closed. Nevertheless, we appreciate your 8/10 score. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Warren,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FRANKLIN TN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 juill. 2024 sur Hotels
We got a huge suite room on the second floor. It was the only non-smoking room with 2 beds available tonight. It was quite expensive for what it was.
The front room had a great air conditioner and a sofa sleeper. The next room had 2 full beds, but the bed was pressed almost directly against the AC so the room never really cooled down. The bathroom was massive. There was a gigantic shower, but the shower was disgusting - the drain was covered with hair.
There were no hooks or places to hang towels. There were no hand towels or wash cloths and only two towels. When I called the office to see if we could get more for our family (since the room sleeps 6), they said there was a charge.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Allison,Thank you for taking the time to tell us about your experience at the RED ROOF INN FRANKLIN TN. It's great to hear that you were pleased with the size of the bathroom. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the shower, the room not being to your liking and the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
