Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Linton RediResponse Specialist , Gestion de l’hôtel
Hello Abdelhakim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management
par un voyageur
Publié le 2 avr. 2022 sur Hotels
par un voyageur
Publié le 11 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2019 par Sandra C, Gestion de l’hôtel
Thank you for your feed back.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
I don’t know how they are able to let out rooms in the condition they are in. Water damage on every wall in the bathroom. Drawers on the dresser had broken handles with very sharp edges. One of the drawers had damaged face hanging clear out of dresser. Shower curtain in tatters. Literally hanging on by threads. If it hadn’t have been so late in the night on my trip, I definitely would’ve looked elsewhere
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Andrew,Thank you for taking the time to tell us about your experience at the Red Roof Inn Nashville - Music City. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies as the cleanliness and the upkeep of the room were not up to your standards. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Room had a fridge & microwave. Clean room, bathroom was clean&hot water for shower. Friendly staff, taxi driver Hollywood drove us&picked up downtown very friendly and we used him each time.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Becky, We at the RED ROOF INN NASHVILLE - MUSIC CITY are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. It was good to read you were pleased with our cleanliness, hot water in the shower, our friendly staff and amenities in the room. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests here at Red Roof. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello April, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Nashville - Music City and I were happy to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
Bathroom reeked of urine. Large dehumidifier in room uncomfortable.
Commentaires de Gestion de l’hôtel
27 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Darrell,Thank you for telling us about your recent visit at RED ROOF INN NASHVILLE - MUSIC CITY. I was disappointed to read that the unpleasant odor in the bathroom and that the dehumidifier in your room was uncomfortable. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Great price...right near the interstate
Publié le 19 août 2024 sur HotelsI booked this room last minute, as a friend from high school whom I hasn't seen in years was coming through Nashville. The property itself is nestled right off Brick Church Pike behind a seedy America's Best Value Inn(never stay there..go check my review on that place). The property is clean, and is maintained. This place does have a pool, I don't think its mentioned in the description...its hours are 8am-7pm. The room itself was clean and free of debris. The pillows are a bit flat but, if you put a couple of them together it'll suffice. There is a shuttle service NOT associated with the hotel that will take you to and from downtown. He charges $20 to and $20 from but, be aware that he has operation hours that say from 12pm- 3am however, since it's operated by an individual those times change. Told him i would be done downtown by 1:30am and would meet him at the pickup point. He calls me at 12:30 to tell me he's going home for the night. So I had to get a Lyft to get back to the hotel. You'd be better off taking Lyft or Uber to and from the hotel. As previously stated, that shuttle service is NOT associated with the hotel. I will be returning to this hotel on my future stays as its not as expensive as other hotels that are the same diatance out.
Commentaires de Gestion de l’hôtel
23 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN NASHVILLE - MUSIC CITY. It's great to hear that you were pleased with our affordable room rates, clean and well-maintained property along with our room that was clean and free of debris. However, you express that the pillows were not to your liking which was disappointing to hear. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Noel, Thank you for taking the time to complete our survey. The staff at the Red Roof Inn Nashville - Music City and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Kim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NASHVILLE - MUSIC CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
