Note fondée sur 954 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 avr. 2023 sur Expedia
En plein cœur de l’action et facile d’accès
Commentaires de Gestion de l’hôtel
19 avr. 2023 par Customer Service, Gestion de l’hôtel
Merci d'avoir pris le temps de partager cette belle critique, Karine!Nous sommes ravis de savoir que vous avez vécu une expérience aussi agréable avec nous au Sheraton Grand Nashville. Nous sommes également ravis que vous ayez apprécié notre emplacement central et la proximité de tant des meilleures attractions de la ville. Nous serions ravis de vous accueillir à nouveau afin de pouvoir partager une autre expérience inoubliable avec vous !Nous espérons te revoir bientôt.
par un voyageur
Publié le 21 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
23 déc. 2021 par Customer Service, Gestion de l’hôtel
We appreciate you leaving your feedback with us, Kathleen.
While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
par un voyageur
Publié le 3 août 2024 sur Expedia
It’s a great place, central to the capital, and TPAC. My issue is I paid in full through Expedia, for a roll in shower / handicap room, when checking in, non were available, since this was a fully paid for room, non cancelation option, I should have been guaranteed a Handicap room / Roll in shower. Hotel staff offered a shower chair, but it did not fit the shower stall with glass doors, and the toilet was not wheel chair height, and no grab bars.
Commentaires de Gestion de l’hôtel
4 août 2024 par Customer Service, Gestion de l’hôtel
Raymond, thank you for sharing your thoughts. The central location of the hotel is indeed one of its highlights. The room type mix-up is certainly not the experience you expected, and it's appreciated that our team tried to find an alternative solution. Your feedback regarding the accessibility features is noted. We hope you consider staying again to give us another opportunity to better serve you.
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Customer Service, Gestion de l’hôtel
Dana, thank you for taking the time to rate your experience. We regret that your stay didn't meet your expectations. Your feedback is valuable, and we hope for another chance to offer a better experience.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The flexibility they showed
Commentaires de Gestion de l’hôtel
2 août 2024 par Customer Service, Gestion de l’hôtel
Dave, thank you for staying with us at Sheraton Grand Nashville. We’re delighted that our team members could provide you with the flexibility you needed. We look forward to welcoming you back soon!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The Sky Lounge was nice but get reservation. Otherwise you may only be able to get into the bar area which is very small and not that speacial. The dining area was better.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Service, Gestion de l’hôtel
Kelly, thank you for your feedback. We’re pleased to know you enjoyed the dining area at Sheraton Grand Nashville. We appreciate your tip regarding the Sky Lounge and will take it into account to improve the experience for our guests. We hope to welcome you back soon.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Customer Service, Gestion de l’hôtel
Greetings Harwell,Thank you for staying with us at Sheraton Grand Nashville. We're glad you had an enjoyable experience and hope to welcome you back soon.Safe travels!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Was expecting better than what I got. What was easy was valet. The elevators were slow. Our room door was not working properly. The ac did not work at all, and Summer in the South is sticky!
Staff was nice but not too concerned about my issues. The lobby seemed congested and chaotic but was clean.
The front was dirty, but the employees greeting were friendly. The lady driving the golf cart around had a friendly outgoing personality and seemed to like her job.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Customer Service, Gestion de l’hôtel
Mandy, thank you for your feedback. It's great to hear that you found our valet service convenient and enjoyed your interactions with our team members, especially the lady driving the golf cart. Your comments regarding the elevator speed, room issues, and overall ambiance have also been noted. Guest satisfaction is important, and your feedback helps improve future experiences.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Good walking distance to broadway.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Customer Service, Gestion de l’hôtel
Natalie,Thank you for staying with us at Sheraton Grand Nashville. We're glad you appreciated our convenient location. We hope to welcome you back on your next visit to Nashville.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Phoenix, thank you for staying with us at Sheraton Grand Nashville. We appreciate your positive rating and hope to welcome you back soon for another great experience.
