Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 déc. 2024
Commentaires de Gestion de l’hôtel
22 déc. 2024 par General Manager, Gestion de l’hôtel
Dear Steven,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
par un voyageur
Publié le 11 oct. 2024 sur Hotels
par un voyageur
Lovely!
Publié le 10 oct. 2024 sur HotelsIt was perfect, we spend most evenings in the common area which was very comfortable. The bedding was wonderful and the room size was more than accommodating for the length of our stay.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Megan,Thank you for sharing your experience! We're so happy to hear your stay at Sonesta ES Suites Nashville Brentwood was just what you needed. It's great you enjoyed relaxing in our lobby and found the bedding and room size to be perfect for your stay. We hope to welcome you back soon!
par un voyageur de Pendleton
Publié le 6 oct. 2024 sur Expedia
Good and clean.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Kelli,It was a pleasure hosting you at Sonesta ES Suites Nashville Brentwood. We are delighted to learn our dedication to cleanliness was a positive aspect of your time with us. We look forward to welcoming you back for another great stay soon!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Average place to stay-
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Julius,Thank you for choosing Sonesta ES Suites Nashville Brentwood. While we hope you found our accommodations clean and comfortable, please don't hesitate to share your constructive feedback if there is anything we could have done to improve your stay. Our team would love to see you again.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Staff was kind and helpful. Our suite could have been cleaner.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager , Gestion de l’hôtel
Dear Lynette, Thank you so much for your kind words; we appreciate the feedback. While we're glad our staff provided you with an excellent experience, we apologize that not all of your stay was up to standard. We hope that the next time you travel through the area, we will see you again; safe travels!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
We have no hot water for 2 days. We checked in Monday afternoon and come Tuesday till we left early morning on Thursday there’s no hot water. We told the front desk about the situation.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Nerissa,Thank you for sharing your feedback. We're disappointed to hear about the issue with the hot water during your stay. Rest assured, we take concerns like this seriously and are working to address this situation. We hope to have the chance to provide you with a better experience in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Nice, clean and staff was helpful
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Cynthia, Thank you for your kind words! We're thrilled to hear you found everything nice and clean, and that our team was helpful. We look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 1 oct. 2024
Embarrassing!!! We stayed here for our wedding weekend. If we could have left we would have BUT we had our cake reception in our suite and the address was on our invitations!!! My bathroom had what looked like vomit behind the toilet on the wall,the toilet had stains in the bowl, the baseboards look like they hadn't been cleaned in months! My maid of honor went to sleep in her room,she.pulled back the sheets and there was mice poop! Behind her bathroom door looked like they tried to cover a big mold spot but failed,again dirty baseboards! In the living room the vents looked so dirty one of my guest pointed it out! The phone in the room didnt work. When either one of us took a shower, the water backed up so bad that we would be ankle deep by the time we ended our shower with water. I had wanted to take a long bubble bath the night before my wedding BUT the shower/tub floor had peeling so bad theres no way it would have been comfortable. And finally the night before my wedding the people in the suite across from us were having a drunk party,it was11:47 at night, i called the front desk,was told no night manager, the front desk girl said she would TRY to call them!! Even though i had complained about the accommodations to the same girl,upon checking out there was no mention of the conversations i had with her let alone an apology or any type of compensation.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager , Gestion de l’hôtel
Dear Eden,Thank you for taking the time to share your comments and concerns regarding your stay with us. While we are known for our great customer service and attention to detail in everything that we do, it appears we did not live up to our own high standards on this occasion. That you were inconvenienced as you were is deeply regrettable. We do appreciate that you brought these matters to our attention showing us that we have room to improve on several fronts. It is our hope you will reach out to us to review your stay further. We look forward to hearing from you and regaining your confidence in our offerings.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Customer Service, Gestion de l’hôtel
Anne, thank you for taking the time to provide your rating. Your feedback is important, and it helps us to continue enhancing our services. We're always here if there's anything specific you'd like to share about your experience.
