Note fondée sur 249 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,4 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Is this supposed to be a 5 stars hotel??
It did not feel like it, at least by our experience.
It is true that the hotel is nicely decorated… especially in the Baha Mar area, this one is maybe the least tacky around there… but other than that this was not a good hotel by any standard…
The food was way overpriced and for a very average quality… cocktails were even less impressive…But the worst was the service in general… and the most shocking was by far the front desk and checkin / checkout experience… it felt like a cheap motel service and interaction… not sure if it was a lack of training from management, or if the staff just didn’t care… most probably a bit of both… but either way it was really one of the worst experiences we had in any “luxury” hotel…. the restaurant and pool staff was not much better either.
We spent just a couple of days in Rosewood, and then went to The Ocean Club hotel; it was the best decision we took during the trip… that hotel was worth every penny.
So if you really want to stay at Baha Mar and prefer a good decor but don’t mind bad service, Rosewood is for you… if you just need to be in Baha Mar then take any of the other 4 star hotels and it will cost you less for the same… but if you really do not mind paying for quality, just go to The Ocean Club and enjoy a nice vacation.
par un voyageur
Publié le 22 avr. 2019 sur Expedia
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Excellent hotel. I will come back. A
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Monica, Gestion de l’hôtel
Dear David,Thank you for taking the time to participate in our guest survey. We are delighted you were able to experience all that Rosewood Baha Mar has to offer while receiving excellent service from our team. It was truly our pleasure having you as our guest and we look forward to welcoming you again soon! Sincerely,Monica OrtizManaging Director
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Our stay at the Rosewood Hotel was outstanding! Fantastic Vacation getaway.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Monica, Gestion de l’hôtel
Dear Gianni Louis,Thank you for the great review of our hotel! We are so delighted you had a great stay with us. Service is key at Rosewood Baha Mar, and it is indeed our pleasure to go above and beyond to ensure you have an unforgettable time with us. We invite you back to our island getaway for more memorable moments. Sincerely,Monica OrtizManaging Director
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Monica, Gestion de l’hôtel
Dear Ping,Thank you for taking the time to participate in our guest survey. We are delighted you had a wonderful stay. We do our best to create memorable and lasting experiences for every guest and look forward to welcoming you again for more fun in the sun. See you soon!Sincerely,Monica OrtizManaging Director
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Monica, Gestion de l’hôtel
Dear Vasco,Thank you for taking the time to participate in our guest survey. We are delighted you had a wonderful stay with us. We thank you for choosing Rosewood Baha Mar and look forward to your return. See you soon!Sincerely,Monica OrtizManaging Director
par un voyageur
Publié le 30 août 2024 sur Expedia
Great property with lots to do for a family.
Commentaires de Gestion de l’hôtel
31 août 2024 par Monica, Gestion de l’hôtel
Dear Katherine Ellen Mees,Thank you for the great review of our hotel. Service is key, and it is our pleasure to provide personalized service from our friendly and helpful staff while you enjoy all that Rosewood Baha Mar has to offer. We look forward to welcoming you again for more memorable moments in our little spot of paradise. See you soon!Sincerely,Monica OrtizManaging Director
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Monica, Gestion de l’hôtel
Dear Emily,Thank you for taking the time to participate in our guest survey. We are delighted you had a wonderful stay. We do our best to create memorable and lasting experiences for every guest and look forward to welcoming you again for more fun in the sun. See you soon!Sincerely,Monica OrtizManaging Director
par un voyageur de Plano
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Monica, Gestion de l’hôtel
Dear Robbi,Thank you for taking the time to participate in our guest survey. We are delighted you had a wonderful stay with us. We thank you for choosing Rosewood Baha Mar and look forward to your return. See you soon!Sincerely,Monica OrtizManaging Director
par un voyageur
Publié le 10 août 2024
People were amazing, rooms and shared spaces exactly what I expected on a vacation hotel
Commentaires de Gestion de l’hôtel
12 août 2024 par Monica, Gestion de l’hôtel
Dear Paul,Thank you for taking the time to participate in our guest survey. We are delighted you had a wonderful stay. We do our best to create memorable and lasting experiences for every guest and look forward to welcoming you again for more fun in the sun. See you soon!Sincerely,Monica OrtizManaging Director
