Note fondée sur 285 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
ホテルは綺麗で 良いが シーサイドの雰囲気はない。(山の中 池の前という感じ)
ビーチには シャトルで行ける。ただビーチクラブの施設(プール等)は メンバーだけとの事でした。
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Adel, Gestion de l’hôtel
Dear Tsugio,Thank you for your feedback! While the hotel offers a view of the mountain and lagoon, I’d like to mention that we have a country club pool available for hotel and condo guests. This provides a great option for relaxation without needing to access the beach club facilities. We hope you enjoy your next visit!Thank you,Adelbert Delos ReyesRooms Division Manager
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Adel, Gestion de l’hôtel
Dear Mari Anton,Thank you for your positive ratings.We hope to welcome you back.Thank you,Adelbert Delos ReyesRooms Division Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Adel, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful rating.Sincerely yours,Adel Delos ReyesRooms Division Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
The most amazing staff I've ever had the pleasure to meet. All of them were super friendly, very kind, helpful and accommodating.
Commentaires de Gestion de l’hôtel
12 août 2024 par Adel, Gestion de l’hôtel
Dear Gediminas,Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression on you. It’s wonderful to know that their friendliness, kindness, and helpfulness contributed to a great experience. Sincerely, Adel Delos ReyesRooms Division Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Adel, Gestion de l’hôtel
Dear Guest,Thank you for your rating.Sincerely, Adel Delos ReyesRooms Division Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Will come again here!
Commentaires de Gestion de l’hôtel
5 août 2024 par Adel, Gestion de l’hôtel
Dear Ellisiah,Thank you! We hope to see you again soon.Regards,Adelbert Delos ReyesRooms Division Manager
par un voyageur de Valencia
Publié le 12 juill. 2024 sur Expedia
It’s a very beautiful resort. Their private beach is very nice and clean with many lounge chairs. Bar service at the beach is great. The hotel staff including the Bellman are very helpful and polite. We recommend this resort. We will be back to stay here again.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Adel, Gestion de l’hôtel
Dear Maristella,Thank you for your feedback! We're thrilled to hear that you found our resort beautiful and enjoyed the private beach with its clean surroundings and ample lounge chairs. It's wonderful to know that you had a great experience with the beach bar service and found our hotel staff, including the Bellman, very helpful and polite. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Sincerely, Adel Delos ReyesRooms Division Manager
par un voyageur
Not a real 5 star resort, lower your expectations
Publié le 2 juill. 2024 sur HotelsStay was ok. Best for family outings. Food in hotel restaurant was the worst. Cold food, small portions, bland flavors. Best to eat at Lagao or Tex-Mex resto by the beach area. Staff were nice, courteous and accommodating but sometimes clueless when communicating to them in English. Rooms looked old even if it was only a 10-year old resort, a few equipment were breaking down and room condensation was bad.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Adel, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re glad to hear that you found our resort suitable for family outings and appreciated the courteousness of our staff. We apologize for the issues you encountered with the food and the condition of the rooms. Your comments regarding the food temperature, portion sizes, and flavors have been noted, and we will address these concerns with our culinary team.We also appreciate your suggestion to dine at Lagao or Tex-Mex by the beach. Our goal is to provide diverse and enjoyable dining options for all our guests.Regarding the room conditions, we apologize for any inconvenience you experienced due to the equipment and condensation issues. We are continuously working on maintaining and improving our facilities to ensure a comfortable stay for our guests.We value your feedback as it helps us to improve. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely, Adel Delos ReyesRooms Division Manager
par un voyageur
Nice Place
Publié le 19 juin 2024 sur HotelsVery good, when I tooke a vacation , use this hotel always.
par un voyageur
Publié le 29 mai 2024 sur Hotels
Nice resort. Great location with walking trail around lagoon and nice beach.
Rooms are mediocre for price. Needs better decoration than a hospital room, better bed and more pillows. A nice lounge chair or loveseat would compliment the room
Commentaires de Gestion de l’hôtel
30 mai 2024 par Adel, Gestion de l’hôtel
Dear Anonymous,Thank you for bringing your concerns to our attention. We apologize for any inconveniences you encountered during your stay at Pico Sands Hotel. We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations in the room. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely yours,Adel Delos ReyesRooms Division Manager
