Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Versailles
Publié le 1 oct. 2019 sur Expedia
Parfait du début à la fin : l’hôtel, le lieu, le personnel, la cuisine ! Un merveilleux séjour !
par un voyageur de lic
Publié le 19 mai 2024 sur Expedia
par un voyageur
Publié le 12 mai 2024 sur Hotels
par un voyageur
Publié le 7 mai 2024 sur Expedia
I had a terrible experience with this hotel. We had to wait for more than 3 hours before we could check-in because the check-in time is only at 3pm. The staff didn't seem to care. Usually, hotels try to help with early check-ins and because the hotel was almost empty, but this was not the case. I cannot recommend this hotel.
Also this hotel has no wifi in the room, sauna was cold, there are no usb chargers or US electric outlets - it was impossible to charge phone or my laptop.
par un voyageur
Publié le 17 avr. 2024 sur Expedia
The hotel is impressive! -one of those rare occasions when you get what it says in the tin!! The building is impressive, the spaces are well-lit, comfortable, facilities are good, staff is super-helpful, the food is amazing, the rooms are spacious. The views are great, short walking distance into town; and you are the doorstep of Torres del Paine!
par un voyageur
Publié le 12 avr. 2024 sur Expedia
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Really beautiful and staff very friendly.
par un voyageur
Publié le 23 mars 2024 sur Expedia
There are a lot of good things about Remota. The rooms are beautifully designed and thought about. Some reviews mention staff not being friendly, but everyone I met was really helpful. The communal spaces are great for lounging around. The food was tasty and the bar is very good.
There are things I would like to see improved:
- Places to refill water bottles without having to ask the kitchen
- Better advertising of snacks and drinks being available from the bar outside of meal times
- The pool needs a shoe area before people come in, so outdoor shoes aren't being worn round the pool itself.
- A wifi booster so that wifi works in all rooms.
There are a couple of issues I had. The website advertises airport transfers from Punta, but when I tried to book I was told it is only during the day and I was on my own. The website also advertises excursions, but again when I actually went to book I was told these are only for guests on the packages. This wasn't an issue because there are lots of tours available locally, but it wasn't what I expected from the website. So I think the website should be updated to make these things clear.
The pool is really nice but was only actually working properly for two of my five days - the others there was unspecified 'maintenance' which meant it was cold and not full to the top as it should have been. This should be advertised better at reception (or ideally avoided!).
I would stay again if some of these things are improved!
par un voyageur
Great Hotel
Publié le 18 mars 2024 sur HotelsGreat hotel, nice staff, breakfast was great as well. It’s a little outside of town, but that’s the point. 3 minute cab ride.
par un voyageur
Publié le 17 mars 2024 sur Hotels
