Note fondée sur 373 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,2 Service et personnel
2,8 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2019 par Pat, Gestion de l’hôtel
Thank you for the great review!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jonathan,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.
par un voyageur
Perfect weekend
Publié le 12 août 2024 sur HotelsDidn’t really leave the room.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jonathan,I want to say thank you for your feedback! We are thrilled to hear you had a perfect weekend and that you enjoyed your room. We hope to have the pleasure of hosting you again for another relaxing stay.
par un voyageur
Publié le 10 août 2024 sur Expedia
Bathroom door didn’t even shut! BUGS WERE EVERYWHERE!!! We checked in at almost midnight and left before 6am!!! Never again
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brandi,We are truly sorry to hear about the issues you encountered with the bathroom door and bugs during your stay. This is certainly not the experience we aim to provide. We will address these concerns with our team immediately to ensure they are resolved. We appreciate your feedback and regret that we couldn’t provide a better stay.
par un voyageur
When here
Publié le 4 août 2024 sur HotelsNeeded a safe inexpensive place and we found it here. Nothing great but nothing bad.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Stephen,We are glad to hear that you found our place safe and affordable. While we aim to offer more than just the basics, we appreciate your feedback and hope to provide an even better experience on your next visit.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Literally have blood stains and pubic hair on the bedsheets. I don’t believe they were changed or cleaned.
Commentaires de Gestion de l’hôtel
2 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Shea, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further.Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Natalie #team6
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tim,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Awful
Publié le 7 juill. 2024 sur HotelsHorrible. Tv didn’t work. Dead insects on the floor. Sheets and towels were stained and smelled. Cracks in the wall. Safety latch on door was broken. I will never stay here again
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Angela, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Judith, Thank you for the awesome rating!Natalie #Team6
par un voyageur
Cheap but get what you pay for
Publié le 10 mai 2024 sur HotelsNot clean bugs not quiet
Commentaires de Gestion de l’hôtel
13 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We apologize for the cleanliness issues and noise disturbances you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is important to us, and we will address these concerns promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
