Note fondée sur 381 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,2 Service et personnel
2,8 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2019 par Pat, Gestion de l’hôtel
Thank you for the great review!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
I’m really sorry to give a bad review but that was probably the worst Motel 6 I have ever stayed at. Really run down. The walls, tile, bathroom fixtures—all bad shape. Needs total makeover.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Curtis,We are truly sorry to hear that your experience did not meet expectations. We understand your concerns about the condition of the property and agree that these issues need attention. Your comments will be shared with our management team to address the necessary updates and improvements. We appreciate your input and hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
This place is disgusting. Nasty broken down bed. Dirty floors. Dead and live roaches. Holes in the walls. Dirty, crusty towels. TV didn’t work. Overflowing dumpster, broken down vehicle on blocks in the parking lot. Stray animals around the property. If you’re looking for that third world feel, this is your place.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. We hope to serve you better on your next stay.
par un voyageur de Walker
Publié le 12 sept. 2024 sur Expedia
They are doing some renovation here but still renting out the rooms in which there are real problems.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Debra,Thank you for letting us know. We apologize for the inconvenience caused by the ongoing renovations and the issues you encountered with your room. We strive to ensure that renovations do not affect our guests' comfort, and we'll address this matter with our team to prevent such issues in the future. Your feedback is valuable in helping us improve our services. Thank you for your patience and understanding.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Horrible never again
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jada,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.
par un voyageur
Dont stay...
Publié le 8 sept. 2024 sur HotelsIt looks like they may have started renoing this place at somepoint but construction has halted and its a mess to say the least, there were cut outs in the sheetrock in tje room and no shower curtain, the room was hardly clean with sheetrock dust everywhere and someone left their poop in the toilet for us to find. The bed was uncomfortable and we booked a non smoking room, we were definitely given a smoking room. If we had not paid in advance we would have went somewhere else. Also to note there were some very creepy individuals hanging around that may have been on something.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sara,I'm truly sorry to hear about your recent experience. This is not the standard we strive for. Your feedback about the room's condition, cleanliness issues, and safety concerns is valuable. Please know that we will address these matters with our team immediately. We hope to serve you better next time.
par un voyageur
Disgusting!! Filthy place.
Publié le 1 sept. 2024 sur HotelsThere was urine and pubic hair all over the bathroom, Sheetrock dust all over the floor, dirt and debris in the made bed and disgusting overall. Paid for a king bed room and we were given a room with two very small double beds. The manager on duty didn’t seem to care that the room was filthy and covered in someone else’s bodily fluid. There also was no towels or anything like that in the room.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are deeply sorry for the unacceptable conditions you encountered during your stay. This is far below our standards. We are taking immediate action to investigate the situation and address the cleanliness issues with our housekeeping team. Your concerns about the room assignment and lack of towels will also be reviewed to prevent such incidents in the future.
par un voyageur
Publié le 24 août 2024 sur Expedia
dirty and full by bedbugs and roaches everywhere
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Hamdi,I’m truly sorry to hear about the condition of your room. Finding bedbugs and roaches is unacceptable, and I understand how distressing this must have been. This is not the standard we aim to uphold. We will investigate this issue thoroughly and take immediate action to address it.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jonathan,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.
