Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2021 sur Expedia
On aurait que la chambre n’avait pas été nettoyée, plusieurs mouches et coccinelles sur le bord de fenêtre, cheveux dans la douche, manque de place pour déposer nos trucs dans la salle de bain
par un voyageur
Publié le 20 oct. 2024
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Natural Bridge Hotel, Gestion de l’hôtel
Thank you for your review, we take all guest feedback very seriously and look forward to your return stay.
par un voyageur
Great place to stay in the area
Publié le 4 oct. 2024 sur HotelsNice historic hotel with a beautiful lobby. Only problem was the tv was small and the picture on the tv was even smaller with some sort of lag
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Natural Bridge, Gestion de l’hôtel
Thank you for your feedback! I’m glad to hear you enjoyed the beautiful lobby and the hotel’s historic charm. I apologize for the issues you experienced with the TV. We appreciate your input and will look into improving that for future guests. If there’s anything else we can do to enhance your stay, please let us know!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Natural Bridge, Gestion de l’hôtel
Thank you for your positive review!!! We look forward to your returned stay.
par un voyageur de great neck
Publié le 29 sept. 2024 sur Expedia
Was given wrong room and a guest was in the room. Room was also very far so it was annoying to have to walk back and forth multiple times. No ice where I was located and the sheets had dead bugs on them
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Natural Bridge, Gestion de l’hôtel
we are really sorry to hear about your experience. That sounds incredibly frustrating, especially having to deal with the wrong room and the issues with cleanliness. We strive to provide a comfortable stay, and it’s clear we missed the mark. I appreciate you bringing this to our attention, and I’ll make sure it gets addressed
par un voyageur
Publié le 28 sept. 2024 sur Expedia
I would recommend it to my friends.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Natural Bridge, Gestion de l’hôtel
Thank you for your positive review!!! We look forward to your returned stay.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Natural Bridge, Gestion de l’hôtel
Thank you for your positive review!!! We look forward to your returned stay.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
I stay here anytime I'm in the area. It's always phenomenal.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Natural Bridge, Gestion de l’hôtel
Thank you for your positive review!!! We look forward to your returned stay.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Good service for dinner was bad due to lack of help. All breakfast food was cold. Rey poor food service
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Natural Bridge, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear about your experience with the dinner and breakfast service. It’s concerning to learn that the food was cold and that staffing issues affected your experience. We appreciate you bringing this to our attention, and I’ll ensure it’s addressed with the team. Your insights are important to us, and we hope to provide a better experience on your next visit.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Though we understand this is an older facility, and a few ants/ crickets may be normal but our floors and bags were covered in ants and were also found in our sheets after returning from our afternoon events. NO food was taken or used in our room and when we called to see what could be done the answer was "nothing"
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Natural Bridge, Gestion de l’hôtel
Thank you for bringing this to our attention. I’m truly sorry to hear about the issue with pests during your stay. This is certainly not the experience we want for our guests. Your feedback is important, and I’ll make sure it’s addressed with our team to improve our pest control measures. I understand your frustration, and I appreciate your understanding of the facility’s age. We’re committed to providing a better experience, and I hope you’ll consider staying with us again in the future.
