Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
5,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Carlsdad
Publié le 26 févr. 2024 sur Expedia
Lacking basic necessities. Electricity limited to 4 hours a day. After 10PM the whole lodge goes pitch black in the middle of the jungle. No furniture in your room except for a bed with no cushioning and rough bedsheets. No hot water. Not even soap or a small mirror in bathroom. Rough unfinished wood on walls. Transport to lodge is done in boats in terrible dirty unsafe boats with no adequate life vests. Two hours on the river to get there. Water getting inside boat and driver scooping it out by hand on three or four different occasions during trip. No front desk. If you need something good luck trying to find help from staff. Especially in the dark nights. No lantern? Out of luck
No fans. Extreme jungle heat with not even a fan. Need WiFi? Wait until 6PM and only for 4 hours.
Local tours extremely expensive and on boats in even worse condition. No roof. No life vest. Never again!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Alan, Gestion de l’hôtel
Sir, you seem to have not informed yourself very well before booking since, being a lodge inside the jungle, we are totally far from the city and there is no electricity all night, we only have electricity from 6 pm to 10 pm. Sir, we gave you a wardrobe, a coat rack, a mirror in your bathroom, soap, and shampoo so you had everything you needed in your room. Mr. You claim hot water, a fan. Did you not check Expedia well? Since there is everything that the lodge provides, we are nowhere on Expedia and even on our page it does not indicate that we provide fan and hot water. I also wanted to let you know that we are a rustic lodge and not a 5-star lodge but we still have everything necessary for the guests' stay and it is not as you describe. Mr. Truth, I don't understand why you lie when you say that the motorist launched water up to four times if it was only once and I think it is normal that every boat has to empty its boat since it was only launched once. Sir. We are a lodge in the jungle and not a hotel in the city and as a lodge in the jungle we do not have a reception desk since if the client needs something they only have to find their guide. Mr. You are referring to flashlights so that you can walk at night, Mr. we inform clients that they have to bring since the client has to bring their flashlight since they are personal things and I explained to you, Sir. We always explain to clients that Wi-Fi is available when there is electricity, but we already bought solar batteries and now we have Wi-Fi day and night. Mr. If you are referring to the tours, yes. The tours are priced as a total package and the price of the package of the entire service is according to the market cost and the excursions are always carried out in an open boat since this way the client can appreciate the wildlife, which is why we do not use boat with roof for excursions. You are also lying when you say that you did not have a life saver since you did have a life saver for each excursion. I really recommend that before booking you carefully review what a lodge offers.
par un voyageur
Espectacular
Publié le 1 févr. 2023 sur HotelsGenial
Commentaires de Gestion de l’hôtel
1 févr. 2023 par blas, Gestion de l’hôtel
Hola, Tedy, gracias por su visita espero vuelva pronto y disfrutar de la selva
