Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 avr. 2024 sur Expedia
Bathroom shower didn’t work and no Wi-Fi on 2nd floor were my only complaints.
par un voyageur
Publié le 31 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 oct. 2023 par Back Office, Gestion de l’hôtel
Hi Elie. Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll do everything we can to fix the issue.
par un voyageur
Publié le 12 août 2023 sur Expedia
Great Staf an very friendly personality
Commentaires de Gestion de l’hôtel
14 août 2023 par Rej, Gestion de l’hôtel
Thank you so much Sir Daryl! We hope to see you soon. :)
par un voyageur
Hurry and Wait.
Publié le 15 mai 2023 sur HotelsNo room keys, doors must be opened by staff anytime you leave the room, for any reason or any length of stay.
Some time staff is busy and not available to open room.
Hotel 5 gallon water bottle on floor often runs out of water.
Commentaires de Gestion de l’hôtel
18 mai 2023 par Back Office, Gestion de l’hôtel
Hi. Thank you for your feedback. We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced.
par un voyageur
Lack of hot or warm water
Publié le 12 janv. 2023 sur HotelsBed was hard but good condition made for a sore hip, exemtremely disappointed no hot or warm water for shower, I suspect it had been turned off, which we found very annoying, as result I certainly drop at least one star off its rating. Apart from that mostly ok.
Commentaires de Gestion de l’hôtel
6 févr. 2023 par Daz., Gestion de l’hôtel
Dear Valued Guests,Thank you for staying with. In behalf of all the staff I apologize for our shortcomings to you. We promise to improve our service. Thank you so much for your review.
par un voyageur
Publié le 28 oct. 2022 sur Hotels
Clean rooms. Friendly staff.
par un voyageur
Publié le 18 sept. 2019 sur Expedia
Staying in Fragoch was a dissatisfying. Property vicinity was not pleasing. We stayed at an executive room and yet there were people looking in our window even though we have closed the curtains. There were also a lot of mosquitoes in our room and toilet is not cleaned properly. Plus, the toilet deodorizer was placed in the lavatory and looks like a soap at first glance! People may be fooled by this.
Reception was poorly manned. We have requested our cable tv to be fixed on our checked in (mind you, we weren’t able to watch television since the cable isn’t working). We requested for it to be fixed and yet after the entire following day, no action was made.
Service in the kitchen was impolite. We requested for a breakfast yet they didn’t serve us because they have a catering job in the afternoon. They even pushed us away to eat breakfast at town proper without any consolation that we waited and have to travel out on our first morning. Whenever we ask for assistance from the kitchen crew, they will answer but then shuts the door at you. I do not recommend staying in this place if you’re in Biliran. Try other places instead. This was a poor decision from us so hopefully other tourists will have a better experience.
Commentaires de Gestion de l’hôtel
20 sept. 2019 par Zad, Gestion de l’hôtel
On behalf of the Hotel , please accept my apologies for any dissatisfaction you experienced during your stay. Be assured that it's not the kind of service that we would like to offer you and we understand your dissatisfaction. We do apologize if you felt rude behavior from our staff. We had conducted a meeting already regarding this issue. Once again, we would like to apologize for the inconvenience.
par un voyageur
Publié le 14 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 mai 2019 par Zad, Gestion de l’hôtel
Hi. Thank your for your feedback. You are always important to us. Looking forward in having you as our guest again soon!
par un voyageur
Publié le 26 mars 2019 sur Expedia
Beautiful veiw nice hotel needs a breakfast but very nice thank you
Commentaires de Gestion de l’hôtel
27 mars 2019 par Zad, Gestion de l’hôtel
Hi. Good day! Thank you for your feedback! Looking forward in having you as our guest again! God bless.
par un voyageur
Publié le 26 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2019 par Zad, Gestion de l’hôtel
Hi. Thank you for your feedback. Looking forward in having you as our guest!
