Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible
Publié le 3 sept. 2024 sur HomeAway
Let’s start with the cleanliness…
Upon arrival we noticed the sofas were disgusting. So dirty they were no longer white. We didn’t even want to sit on them. Had to go to the Vacasa office to get sheets to cover them. Upon putting the sheets on the sofa we noticed hair on the cushions. Are the cushions not vacuumed?
The upstairs sofa at the foot of the K bed was also dirty.
The twin room had a wet stain on the carpet and when we placed toilet tissue on it to soak up the moisture it come back brown! Something was obviously spilled but the cleaning crew did not do a sufficient job cleaning.
The downstairs bottom bunk had an actual hairball on the top cover!
The coffee table next to the sofa had sand on it.
The downstairs sliding glass doors were not cleaned.
The shower curtain liner in the downstairs bathroom was filthy
When we all got ready for bed that night all of the bedroom sheets were inside out and hair was on the backside. These sheets appeared not to have been changed out for new ones and just flipped inside out. At this point we even inspected for bed bugs.
When we lifted the twin mattresses the plywood underneath appears to have a mildew film on it.
Secondly there were multiple maintenance issues…
The upstairs king room -
Shower door is missing a handle keeping the door from staying shut.
The drain in the shower is loose causing my friends heel to fall inside the hole.
Can only leave a 1500 character comment so this is partial. Don’t book this house!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 9 août 2024 sur HomeAway
par un voyageur
Lovely and comfortable place to stay
Publié le 12 nov. 2023 sur HomeAwayPlenty of space and awesome location!
par un voyageur
Excellent location
Publié le 26 août 2023 sur HomeAwayProperty was ideal with plenty of room for our family which included 3 toddlers. Baby gates would be a huge plus for the stairs and outside decks. I did not appreciate having to purchase paper products, laundry products, dish washer soap, and additional kitchen towels. Your property is set up for families but you provide basically 1 day worth of cleaning supplies. It wouldn't cost you that much more but I had to buy whole packages when I might only use 3-4 out of the boxes purchased. This would of been a total waste of money if we were not driving and able to take the leftovers items with us.
par un voyageur
ohio comes to florida part II
Publié le 11 août 2023 sur HomeAwayThis was our second stay there at kiss the fish and what can i say? it was just about as close to perfect as you can get! We love love love the house and the layout…. and don’t get me started on that VIEW!!!
My only advice i’d recommend is getting a few noticeable stains off some of the furniture’s upholstery on the main floor and removing stains from carpet in master bedroom. Other than that, you’re golden! This Location + home = bliss!
par un voyageur
Cozy & comfortable & everything we needed!
Publié le 29 juill. 2023 sur HomeAwayOur family really enjoyed this lovely home. Thank you for sharing Kiss they Fish with our crew! We will definitely be back.
par un voyageur
excellent access to beach
Publié le 11 juill. 2023 sur HomeAwayplenty of room, close to beach, kitchen was well equipped, except for the guests that dont use the correct plastic untensils. grocery stores easy to get to and not crowded. we got to see the air force jets. amazing!!!
par un voyageur
Unfortunately poor communication throughout and still waiting
Publié le 23 mai 2023 sur HomeAwayI tried at two separate occasions to contact vrbo to ask if we could add a day to our rental. Each email took over 3 weeks each for a response.
We arrived and the code did not work. Tedious process to reset the code.
House extremely well equipped (especially kitchen), thank you!!
Ready to cook dinner for 10, propane tank EMPTY. Bolted to store to buy one. I have submitted receipt via email and text. I have emailed/texted total of 5 times and still have yet to be reimbursed.
I texted twice and spoke to someone with a question about trash pick up. I was never given an answer.
I was waiting on writing this unfavorable with the hopes that we would be reimbursed for the propane and vrbo would contact me. Unfortunatly, vrbo is lacking in communication with their renters which is sad because the home was comfortable and beautiful. We would highly recommend this rental if the renters are fine with total lack of communication when they need something.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Teri. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of these issues you encountered so that we could take the appropriate steps toward a resolution. We will be sure to forward your concern to our local operations manager, who will work with our homeowner to make the necessary improvements to the home. We hope to have an opportunity to better serve you in the future.
par un voyageur de Grand Rapids, MI USA
Kiss the Fish was perfect for us!
Publié le 9 avr. 2023 sur HomeAwayWe came down for Spring Break to Navarre Beach from Michigan. We had 2 families and wanted to be able to spread out—this rental was absolutely perfect size! 2 primary bedrooms for the moms/dads, a bedroom for our girls and the basement “bedroom” for the boys; all with their own bathrooms! We originally thought that the basement would be the kid hang-out, but they primarily used it as a bedroom since it has a door and it’s own bathroom and typically hung out on the main floor with everyone.
The kitchen was stocked with the normal essentials/gadgets. There are seriously 3 coffee pots! We didn’t really make any big meals besides tacos and pizza and everything we needed was there. We really didn’t say “I wish we had this…” about anything kitchen related.
The rental itself is nicely decorated. It definitely needs some updates, but we could tell that the owners are slowly improving the place. Some of the furniture is different (outside/inside) from the photos, but we had no problem with the differences. Realistically, with all the sofa-beds that are now there, it can sleep 17!
There is also a brand new deck on all levels! The deck set on the main deck level is really nice; would’ve been nice to have something on the upper/lower decks, but we totally understand that the owners can’t buy/do all the updates at once. The hammocks were down on the lower level, but we couldn’t figure out how to put them back up.
Overall, this is an amazing place! We will be back
par un voyageur
Updating
Publié le 3 janv. 2023 sur HomeAwayThe property needs some new updating. Carpets are not clean looking. Furniture is showing a lot of use. Oven needs to be fixed. Location could not be better. With the updates would highly recommend to friends.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review your stay with us, Timothy. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon. Thank you.
