Note fondée sur 417 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024
Staff was very friendly and helpful. Room was clean.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Clean stop convenient to the interstate.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
par un voyageur de Foster City
Publié le 15 sept. 2024 sur Expedia
par un voyageur
Publié le 7 sept. 2024 sur Expedia
The front staff was rude, a two story motel with no elevator ? When my husband informed the front staff that we were senior citizens and I was handicapped he basically indicated that he could have cared less. We started up the stairs and then my husband said I’m going to ask if they have a room on the first which they did. Why didn’t the insolent staff offer it? We took it even though we had to sleep on separate beds. We will NEVER stay in a Best Western again!!! By the way doesn’t the Disability Act cover this????
Commentaires de Gestion de l’hôtel
8 sept. 2024 par K. Winkler, Gestion de l’hôtel
Thank you for staying with us, Ann. I will meet with my desk staff on being more proactive when guests do not explicitly state what they need by asking more follow up questions. To answer your question regarding the ADA, buildings less than three floors do not require an elevator, with some exceptions. Be assured that we follow all guidelines laid out within the law. Thank you again and safe travels.
par un voyageur
Publié le 31 août 2024 sur Expedia
It was a great stay!
Commentaires de Gestion de l’hôtel
8 sept. 2024 par K. Winkler, Gestion de l’hôtel
Thank you for staying with us, Krista!
par un voyageur de Libby
Publié le 21 août 2024 sur Expedia
We chose the Best Western because we had stayed there on another occasion. Our 1st night was ok but in the morning we found out we had no hot water in the bathroom sink. My husband told the staff and we thought it might be fixed by evening when we returned after being out all day. It was not. The did try to put us in a new room and it smelled like something was burning. They did get us a second room and the night was good. When we arrived back the next day after being gone again all day our card key wouldn't work. Had it rescanned to work. Total we spent 4 nights .
Commentaires de Gestion de l’hôtel
8 sept. 2024 par K. Winkler, Gestion de l’hôtel
Thank you for staying with us. I apologize that you had many issues during your stay. This is typically not the normal experience for guests and I do hope you will stay with us again in the future.
