Note fondée sur 438 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,5 sur 5
89 % des clients le recommandent
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Hotel bien placé mais sans charme

Publié le 11 nov. 2023 sur Hotels
Idéalement placé à côté de la plage. Chambre petite. Hotel vieillissant et sans charme particulier. Parfait pour 1 nuit avant un vol. Un peu cher pour la qualité et pour le pays.
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Negombo Heritance, Gestion de l’hôtel
Dear Valued Guest Claude, Thanks for opting us for your recent visit. Thanks for your recommendation and commendation on location. We have take a note of your other concerns. Your feedback is always invaluable us to make improvements to please our Guests. Hope this will not demoralize you to make another visit. Thank you.
5 sur 5
par un voyageur

place to stay beach pool close to airport

Publié le 8 mars 2020 sur Hotels
Arrival and departure fast and very professional
Commentaires de Gestion de l’hôtel
8 mars 2020 par Thilin, Gestion de l’hôtel
Dear Valued Guest, We are glad to receive your generous rating given on Hotels.com based on your recent stay at Heritance Negombo. We appreciate very much you taking the time to express your sentiments with us. We do hope that you will provide us with another opportunity to serve you even better. Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo.
5 sur 5
par un voyageur

Publié le 7 déc. 2019 sur Expedia
Very professionnal welcome.Good quality establishment we will be back soon
Commentaires de Gestion de l’hôtel
8 déc. 2019 par Thilin, Gestion de l’hôtel
Dear Valued Guest, We are glad to receive your generous rating given on Expedia based on your recent stay at Heritance Negombo. We appreciate very much you taking the time to express your sentiments with us. We do hope that you will provide us with another opportunity to serve you even better. Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo.
5 sur 5
par un voyageur

Publié le 19 févr. 2019 sur Expedia
Dommage qu’il n’y ait pas de plage aménagée. Pour le reste tout est parfait.
Commentaires de Gestion de l’hôtel
24 févr. 2019 par Thilin, Gestion de l’hôtel
Dear Valued Guest, We are glad to receive your generous rating given on Expedia based on your recent stay at Heritance Negombo. We appreciate very much you taking the time to express your sentiments with us. We do hope that you will provide us with another opportunity to serve you even better. Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo.
4 sur 5
par un voyageur

Publié le 7 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 janv. 2019 par Thilin, Gestion de l’hôtel
Dear Valued Guest, Thank you very much for visiting Heritance Negombo and for rating us on Hotels.com. We do hope that you will provide us with another opportunity to serve you even better. Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo.
5 sur 5
par un voyageur

Super hôtel!!!

Publié le 11 déc. 2018 sur Hotels
J'ai eu la chance de séjourner dans une chambre vue mer avec balcon. Un vrai bonheur. L'agencement de la chambre m'a agréablement surpris. Le minibar était offert et le personnel aux petits soins. Seul petit bémol est les moustiques la nuit tombée. Nous avons eu le malheur de laisser 2 minutes la vitre ouverte la nuit et ce fût une invasion. Hélas, il n'y a pas de moustiquaire au dessus du lit donc la nuit a été très très longue. Sans quoi, le design de l'hôtel en général, le cadre, le service, la propreté.... TOP!! Je recommande vivement cet hôtel.
Commentaires de Gestion de l’hôtel
13 déc. 2018 par Thilin, Gestion de l’hôtel
Dear Valued Guest, We are glad to hear that you have had a comfortable and relaxing stay at Heritance Negombo. It is truly encouraging for me and my team to receive such positive feedback from our valued guests and thank you for the recommendations given. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team. We do hope that you will visit us again in the near future and look forward to serving you once again! Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo
5 sur 5
par un voyageur

Perfect place near the Colombo airport

Publié le 13 avr. 2018 sur Hotels
A large, but excellent hotel, right on the sandy beach of Negombo, near the airport
Commentaires de Gestion de l’hôtel
18 avr. 2018 par Thilin, Gestion de l’hôtel
Dear Valued Guest, We are glad to receive your generous ranking given on Hotels.com based on your recent stay at Heritance Negombo. We appreciate very much you taking the time to express your sentiments with us. We do hope that you will provide us with another opportunity to serve you even better. Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo.
4 sur 5
par un voyageur de Geneva

Practical Hotel not far from Airport in Colombo

Publié le 20 févr. 2018 sur Expedia
We spent one night here on our last day in Colombo. Hotel on the beach with comfortable room, only the air conditioning was too strong and sending all the air on the face. We could not really use the hotel facilities
Commentaires de Gestion de l’hôtel
22 févr. 2018 par Thilin, Gestion de l’hôtel
Dear Valued Guest, We are glad to hear that you have had a comfortable and relaxing stay at Heritance Negombo. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team. We do hope that you will visit us again in the near future and look forward to serving you once again! Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo.
3 sur 5
par un voyageur

Decevant pour 5 étoiles

Publié le 6 févr. 2018 sur Hotels
Acceuil top, le lieu même très agréable. Notre chambre tres décevante, tres très petite, nous étions obligde demander d enlever la tele (sur un pied roulante) sinon mon marie ne pouvait pas entrer dans le lit !!! La terrasse était très grande, mais on dort pas sur la terrasse ! Aussi la salle de bain était tres grande, elle était équipée pour les handicapés. La chambre était très mal isolée. A l autre côté de la rue il y avaient des bars, un avec life music, l horreur !!! Un bruit énorme jusqu’à minuit. Tout très décevante pour un hôtel neuf de 5 étoiles. Piscine très agréable
Commentaires de Gestion de l’hôtel
11 févr. 2018 par Thilin, Gestion de l’hôtel
Dear Valued Guest, Thank you very much for visiting Heritance Negombo and we appreciate you taking the time to share your feedback with us on Hotels.com. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team. We do hope that you will provide us with another opportunity to serve you better. Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo.
2 sur 5
par un voyageur

Poor service

Publié le 2 sept. 2017 sur Hotels
We got a problem with the shower as water didn't get down. The room turned into a swimming pool. We had called 5 times before they came to fix the problem and we had to ask the front desk for the room change. This is not a 5 star hotel's facility and service
Commentaires de Gestion de l’hôtel
18 oct. 2017
Dear Valued Guest, While appreciating the sentiments shared with us, we have taken note of the concerns raised with regard to many aspects. It truly saddens us to see that you were not happy with the service offered; however, we have taken your constructive criticism very positively. We do accept that there were certain shortcomings in the bathroom facilities and we are happy to share with you the news that the same has been fixed with immediate effect. Thank you very much for sharing your valuable thoughts with us. We will be delighted to welcome you back in our hotel, and let us know of your plans to visit Negombo again in the future. Yours Sincerely, Ranjan Stanislaus, Executive Director/General Manager, Heritance Negombo
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