Note fondée sur 353 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2019 par Management Team, Gestion de l’hôtel
Dear Valued Guest,
Thank you for choosing Hideaway at Royalton Negril for your recent vacation and taking the time to share your feedback with us.
It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience.
Regards,
Hideaway at Royalton Negril
Management Team.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Management Team, Gestion de l’hôtel
Dear Jeannine, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Absolutely loved the room, spacious and clean. The meals were so flavorful and delicious, wide variety to choose from. We spent 5 days at another hotel before heading to Hideaway Royalton, Negril and such a difference with the presentation and taste of the food. Great entertainment at nights with staff encouraging the guests to participate!! My only regret was the beach not much area to have a good swim. Sightings of stingrays put some fear in us, so stayed out the water for long periods of time.
Please stock up on condensed milk, some guest rather this than the creamer!!!LOL.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Management Team, Gestion de l’hôtel
Dear Ivia,Thank you for choosing Hideaway Negril for your recent visit.We are thrilled to see your comments on the cleanliness of our spacious rooms, flavorful meals, and entertaining daily activities. Your concerns were duly noted and shared with the relevant managers for further review. It was a pleasure hosting you and we hope to welcome you again.Regards, Hideaway NegrilManagement Team.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Management Team, Gestion de l’hôtel
Dear Ivia,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards, Hideaway NegrilManagement Team.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The staff is very welcoming and genuine. The property could use a few upgrades. The food was amazing. The pools were always warm. Very relaxing environment & extremely accommodating to all types of guest.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Management Team, Gestion de l’hôtel
Dear Maia,Thank you for choosing Hideaway Negril for your recent visit.We are pleased to see your comments on the welcoming hosts, amazing food, and relaxing environment.It was a pleasure hosting you and we hope to welcome you again.
par un voyageur
Publié le 26 août 2024 sur Expedia
Resort was wonderful rooms were beautiful staff was very friendly. I’d definitely go back
Commentaires de Gestion de l’hôtel
27 août 2024 par Matthew , Gestion de l’hôtel
Thank you so much for your review, we definitely looking forward in hosting you again
par un voyageur
Publié le 22 août 2024 sur Expedia
The room started leaking water and the staff placed a bucket in the room and did not notify anyone that same night water started pouring from the roof we spent the night mopping water and the room had a foul odor after. We notify the hotel and they offered to change our room. The buffet area and the hallways was also leaking water when it rained. There is always a shortage of towels when we called for towels it took 6-8 hours at times. Housekeeping left cleaning towels in the room on the sink area and the shower were not cleaned properly soap scum was still seen after “cleaning" of the room.
Commentaires de Gestion de l’hôtel
26 août 2024 par Management Team, Gestion de l’hôtel
Dear Dawn,We are deeply sorry to hear about the multiple issues you encountered during your stay. We apologize for the inconvenience caused by the shortage of towels and the inadequate cleaning of your room. This is not the level of service we strive to provide, and it is regrettable to learn to learn that we failed to address these concerns promptly.Your feedback is important to us, and we will be reviewing these issues with our team to ensure better management and maintenance in the future. If you have any further concerns or need additional assistance, please feel free to contact us directly.Thank you for bringing these matters to our attention.Best regards,Hideaway NegrilManagement Team.
par un voyageur
Publié le 21 août 2024 sur Expedia
Snorkeling all around the resort was fantastic! Taking a walk down the beach in bloody bay was a nice bonus. All the restaurants were centrally located and the coffee and gelato shop was open 24 hours. I would’ve have given this place a 5/5, but had some hit or miss experiences with staff courtesy and politeness. Our butlers “Romaine and Susan were amazing!” Also, our driver “Greg” was awesome! Also, special mention to “Keith” who was our host one night at the buffet.
Commentaires de Gestion de l’hôtel
23 août 2024 par Management Team, Gestion de l’hôtel
Dear Anthony,Thank you for choosing Hideaway Negril for your recent visit.We are thrilled to see your comments on your fantastic experience and the amazing service received from our dedicated hosts.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Management Team, Gestion de l’hôtel
Dear Anthony,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Management Team, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,
