Ratings based on 878 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 25, 2024
Best stretch of beach on the whole island! The food was outstanding at both the buffet and at all of the specialty restaurants. Service was top notch, everyone at the resort was extremely friendly and helpful.
My 11 year old daughter absolutely loved her time here, as did my wife and I. We can't say enough good things about the resort but especially the staff, who were all great!
Don't let the beach vendors put you off, there are some interesting people that you can meet that only want to help you have a good time in Jamaica. Get yourself a good captain, like Captain Coco, who can take you on fishing or snorkeling adventures. Also, a reliable and safe driver like Floyd's Taxi can get you to all kinds of local attractions. Don't be afraid to shop at local stores for much better deals on gifts and crafts than you can get at the beach or in the resort gift shop. Also check out some amazing natural wonders like Blue Hole or Mayfield Falls.
Comment from Hotel Management
Nov. 5, 2024 by Online Reputation Manager, Hotel Management
Dear William A,Thank you very much for your words and for your evaluation. We are happy that you had a good holiday with us! We look forward to welcoming you again soon in one of our premises. With our best wishes we remain,Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
The resort was very entertaining, and the food was amazing.
Comment from Hotel Management
Aug. 30, 2024 by Hotel Riu Palace Tropical Bay, Hotel Management
Dear Starshawana,The best news is to learn you enjoyed your stay.Your kind remarks will be forwarded to our team.Thank you very much for choosing us and your fabulous feedback.Kindest Greetings!Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
Property was nice, but we had three bad experiences of roaches in the restaurants.
Comment from Hotel Management
Aug. 26, 2024 by Online Reputation Manager , Hotel Management
Dear Deon,Thank you for sharing your experience with us! We’re truly sorry to hear that your recent stay didn’t meet your expectations in some aspects.Please know that we will share your feedback with our management team to ensure proper follow-up. We hope you’ll give us another opportunity to host you soon and provide a more positive experience.Have a wonderful day!Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
Property was nice and the food was great even the specialty restaurants
Comment from Hotel Management
Aug. 29, 2024 by Hotel Riu Palace Tropical Bay, Hotel Management
Dear Al-khaliq Muhammad,Your evaluation makes us want to continue working to offer the best service.Thank you very much!It is wonderful to learn you liked it.And we really look forward to welcome you again.Warmest Regards, Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Posted Aug. 18, 2024 on Expedia
I have stayed at the riu back in 2022 and I loved it. I'm not sure if the staff have changed but nobody is friendly. The quality of food is very poor I didn't enjoy the jerk hut but I left the resort to eat
Comment from Hotel Management
Aug. 21, 2024 by Hotel Riu Palace Tropical Bay, Hotel Management
Dear Triniese,Thank you for bringing your experience to our attention and for your feedback.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes.We are sorry to read that your stay was not perfect, due to some aspects that did not meet your expectations.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Best Birthday Trip Ever
Posted Aug. 18, 2024 on HotelsThe staff was PHENOMENAL!! DO YOU HEAR ME - PHENOMENAL!! Despite being personally affected by Hurricane Beryl that had taken place about a week before my trip, the staff was pleasant and seemed to care about my comfort and enjoyment. The food and drinks were really good and diverse. I have zero complaints. The premises was clean and well kept.
Comment from Hotel Management
Aug. 28, 2024 by Hotel Riu Palace Tropical Bay, Hotel Management
Dear guest,We strive to make all of our guests feel welcome and at ease during their time with us. It is wonderful to learn that you liked your stay.Welcoming you again would be fantastic!We wish you a very happy day.Warmest Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Posted Aug. 18, 2024 on Expedia
by A traveller
Best Birthday Trip Ever
Posted Aug. 17, 2024 on HotelsThe staff was PHENOMENAL!! DO YOU HEAR ME - PHENOMENAL!! Despite being personally affected by Hurricane Beryl that had taken place about a week before my trip, the staff was pleasant and seemed to care about my comfort and enjoyment. The food and drinks were really good and diverse. I have zero complaints. The premises was clean and well kept.
Comment from Hotel Management
Sep. 10, 2024 by Hotel Riu Palace Tropical Bay, Hotel Management
Dear Karla,We definitively have the best guests.Thank you very much for your feedback, Karla, on behalf of our lovely staff.It is very gratifying to read you enjoyed your holiday!Hoping to welcome you again.And we wish you a lovely day.Loving Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Posted Aug. 17, 2024 on Expedia
Was not a fan of the hotel staff or limited activities. Food options were extensive but very few of options were good. we also had several power outages….Wouldn’t stay again.
Comment from Hotel Management
Aug. 20, 2024 by Online Reputation Manager , Hotel Management
Dear Nichole,Thank you for taking the time to leave us a review.As service is one of our key values and we make every effort to please our guests, we regret to find that we may have missed out on some details and that your stay was not entirely perfect. Please rest assured that we will communicate your feedback to our management team in order to improve our guest’s service as we sincerely hope we will have the opportunity to welcome you back again for a true RIU experience! We wish you all the best,Hotel Riu Palace Tropical BayOnline Reputation Manager
by A traveller
Posted Aug. 14, 2024 on Expedia
I dont like the fact there was no elevator
Comment from Hotel Management
Aug. 21, 2024 by Hotel Riu Palace Tropical Bay, Hotel Management
Dear Olivia,We appreciate you leaving your wonderful evaluation.Your evaluation makes us want to continue working to offer the best service.We really look forward to welcoming you again.Kind Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
