Note fondée sur 870 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montreal
Publié le 25 août 2024 sur Expedia
Beautiful resort! Excellent service: Happy Feet and Snoop are the best ;)
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Riu Palace Tropical Bay, Gestion de l’hôtel
Dear Annick,Thank you very much for staying with us!We count ourselves lucky for our lovely guests.It is great to learn you enjoyed your stay. And we look forward to welcoming you again.Wishing you a fantastic day, Annick.Kindest Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 19 avr. 2024 sur Expedia
Un peu loin de l'aéroport mais la plage et la mer sont magnifique
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Online Reputation Manager, Gestion de l’hôtel
Chère Melissa,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience et d'avoir choisi notre hôtel.Chez RIU Hotels&Resorts, notre principal objectif est de faire en sorte que nos clients se sentent comme chez eux et fassent partie de cette grande famille.Nous serions ravis de vous accueillir à nouveau dans l'un de nos hôtels.Cordialement, Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 2 avr. 2024 sur Expedia
The service of several waitresses was not adequate for the customer approach in a Pa resort of smile, no welcome word, no response, etc. We received nonsense from the waitress at the cafe near the sea on two occasions, instead of giving instructions kindly, she shouted at my partner, she was panicking and the women didn't smile, it's sad, we We will not recommend your hotel because of this, even if the site is very well positioned. What a pity...
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Nathalie,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.Please be assured that we will take note of your comments and address them with the relevant departments.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 8 déc. 2023 sur Expedia
Merveilleux établissement . Seule chose est que places désignées pour fumer n'est aucunement respectées et beaucoup parlaient très fort la nuit en passant devant les portes de chambres . Les hommes ne peuvent pas porter de camisole au souper mais les femmes sont casi-nues .
par un voyageur
Publié le 25 oct. 2024
Best stretch of beach on the whole island! The food was outstanding at both the buffet and at all of the specialty restaurants. Service was top notch, everyone at the resort was extremely friendly and helpful.
My 11 year old daughter absolutely loved her time here, as did my wife and I. We can't say enough good things about the resort but especially the staff, who were all great!
Don't let the beach vendors put you off, there are some interesting people that you can meet that only want to help you have a good time in Jamaica. Get yourself a good captain, like Captain Coco, who can take you on fishing or snorkeling adventures. Also, a reliable and safe driver like Floyd's Taxi can get you to all kinds of local attractions. Don't be afraid to shop at local stores for much better deals on gifts and crafts than you can get at the beach or in the resort gift shop. Also check out some amazing natural wonders like Blue Hole or Mayfield Falls.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear William A,Thank you very much for your words and for your evaluation. We are happy that you had a good holiday with us! We look forward to welcoming you again soon in one of our premises. With our best wishes we remain,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The property was fine; however, there were issues with the room. The room was too far. The safe did not work. They changed our room and is not ready for us to enter delaying our relaxation. te man
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Michael,Thank you for your review following your recent stay with us.We are truly concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us.We truly hope you will give us another chance to welcome you soon again.Until then we wish you all the best,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
RIU is a relaxing and well-staffed resort. They offer a great variety of dining options both in the restaurants and buffet-style meals with authentic local flavors and international cuisines (could use more variety of local peppa condiments though!). We were a large group of 30 people and the staff was incredibly nice and accommodating.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Madhu,Thank you for taking the time to review our hotel! We hope to see you in the future. Have a great day and stay safe! Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur de Brooklyn
Publié le 26 sept. 2024 sur Expedia
Gorgeous water and beach!
Entertainment was awesome!
Food delicious!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Riu Palace Tropical Bay, Gestion de l’hôtel
Dear Mikhail,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, their efforts are being appreciated, we thank you on behalf of our team. Our best reward is learning our beautiful guests enjoyed their holiday.It will be lovely to host you again!Loving wishes, Mikhail,Hotel Riu Palace Tropical BayOnline Reputation Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The worse service ever,croaches.No air conditioning.
No power,worse vacation in my life.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Riu Palace Tropical Bay, Gestion de l’hôtel
Dear Diasmary,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, we are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
