Note fondée sur 874 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,7 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Awesome place despite equipement
Publié le 2 déc. 2023 sur HotelsWe have liked the team and all the staff from desk to cleaning ladies. Everybody is so nice. Special thanks to Kathleen the comunity manager who gave us great advice! the food and the environment was good.
We did not like that the building alarm rings 4 Times during out stays at nights 5 am and early morning AT 7 am for example. It woke UP many Times our baby. The elevator is not working well and bloked 2 Times.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Management Team, Gestion de l’hôtel
Dear Valued Guests,Thank you for choosing Royalton Negril for your recent visit. We are pleased to see the hospitality of our hosts, especially those who contributed positively to your stay. Kindly accept our sincerest apology for any inconsistent service you received during your stay; your concerns will be commended for their outstanding service. It was a pleasure hosting you and we hope that you will grant us another opportunity to host you again. Regards,Royalton NegrilManagement Team.
par un voyageur
Publié le 29 oct. 2024
I received excellent Customer Service, the staff were very accommodating. A special thumbs up to Chantae from Guest Services. She went above and beyond to ensure our stay was relaxing and enjoyable.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Management Team., Gestion de l’hôtel
Dear Kadine,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
par un voyageur
Publié le 20 août 2024 sur Expedia
Check in was horrible. Arrived at 7pm and didn’t get my room until midnight. To make matters worse, I paid for an upgraded room and got downgraded instead. I was told that they didn’t have any swim up suits available. So I basically paid for something I didn’t receive. I tried to speak to a manager, but there were none available. I kept being harassed by security about being in a particular area of the hotel that I paid for but couldn’t access because of the downgraded room I received. All around poor customer service and over worked staff
Commentaires de Gestion de l’hôtel
20 août 2024 par Matthew , Gestion de l’hôtel
Pleasant afternoon,I am Matthew, your Expedia ambassador on property. I want to firstly apologise for the inconvenience caused. May I ask your room number to proceed.
par un voyageur
Publié le 19 août 2024 sur Expedia
Not worth purchasing diamond club packages, you do not get the service entailed and end up doing everything yourself. Very bad experience at this resort, after spending thousands.
Commentaires de Gestion de l’hôtel
20 août 2024 par Management Team, Gestion de l’hôtel
Dear Umer,Thank you for choosing our resort for your recent visit.Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were duly noted and shared with the respective managers for further review. It is our sincerest hope that you grant us another opportunity to host you again.Regards,Royalton NegrilManagement Team.
par un voyageur
Terrible
Publié le 19 août 2024 sur HotelsTerrible staff, from the check in to the bars restaurant and pool. Arrogant rude lazy. All of them. Seems to be in the hotel culture, I have never experienced this anywhere else in the world and I travel a lot.
Commentaires de Gestion de l’hôtel
19 août 2024 par Matthew, Gestion de l’hôtel
Pleasant evening, I am Matthew, expedia ambassador for expedia guests staying with us. I sincerely apologise for your experience, please trust that this is not the standard of our service we offer.Please accept our apologies.
par un voyageur
Publié le 16 août 2024 sur Expedia
Communication was not effective among the employees I felt misguided and each person I was told to go to would send me to the next. Apparently, the resort is using a new app and they would direct guest to use the app but it had it issues as well. On the day I should leave bare in mind check out is at 12pm someone came knocking at our room door at 9am, another came at 10am then 10:46am. The front desk called at 11:15am. I have never encountered anything of the sort. The employees tends to congregate among themselves alot speaking when guest are their waiting for a service. The restaurants are hot a few doesn't have any AC and sometimes close for whatever reason. The food and drink was okay nothing to talk about. Entertainment was good as well especially at night time. I would not recommend this resort to anyone.
Commentaires de Gestion de l’hôtel
17 août 2024 par Matthew, Gestion de l’hôtel
Pleasant evening Sashelle,thank you for sharing your feedback with us , we also would like to take the opportunity to sincerely apologise for the inconveniences and any non professional gestures displayed.
par un voyageur
Publié le 15 août 2024 sur Expedia
We loved this resort!
Commentaires de Gestion de l’hôtel
19 août 2024 par Matthew , Gestion de l’hôtel
Pleasant evening, I am Matthew, thank you for your feedback , we truly appreciate.We are very pleased that your vacation with us was excellent.
par un voyageur
Publié le 15 août 2024 sur Expedia
I checked in at 1pm and was told that check in time was at 3pm and I couldn’t get a room. I did not get a room until 5pm. Next day I was told that if I don’t check out at 11am I will be charged
Commentaires de Gestion de l’hôtel
15 août 2024 par Matthew, Gestion de l’hôtel
Pleasant morning Mr.Lloyd we thank you for sharing your feedback with us and we sincerely apologise for any inconvenience.
par un voyageur
Publié le 13 août 2024 sur Expedia
It started badly as I was unable to find the property due to the Lack of proper signage, lost almost an hour trying to find the place. Parking was horrible as i had to drive to the back of the property, thank God for the Golf cart. After checking in i was given the incorrect room, paid for Ocean view and was given something else.
The staff and management tried their best to remedy the situation.
Pros
The restaurants are nice just try to get a reservation.
The pool and entertainment are fun
The grill is awesome
Room service is decent
Cons
The buffet is horrible
Some staff wont pay you any mind unless you tip them.
Commentaires de Gestion de l’hôtel
14 août 2024 par Management Team, Gestion de l’hôtel
Dear Damian,Thank you for taking the time to share your feedback with us. We are sorry to hear about the challenges you faced during your stay, particularly with locating the property, parking, and room assignment We will certainly look into improving our signage, parking arrangements, and the quality of our buffet. Additionally, we will address the service issues you mentioned to ensure that all our guests receive the attentive service they deserve, regardless of tipping.Thank you again for your valuable feedback. We hope you’ll consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future.Best regards,Royalton NegrilManagement Team.
par un voyageur
Publié le 13 août 2024 sur Expedia
For me the Spa was the best. The couples massage will have you feeling like a new person. For couples request Angela and Simmone
Commentaires de Gestion de l’hôtel
13 août 2024 par Management Team, Gestion de l’hôtel
Dear Tenesha,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,
