Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Awesome place despite equipement
Publié le 2 déc. 2023 sur HotelsWe have liked the team and all the staff from desk to cleaning ladies. Everybody is so nice. Special thanks to Kathleen the comunity manager who gave us great advice! the food and the environment was good.
We did not like that the building alarm rings 4 Times during out stays at nights 5 am and early morning AT 7 am for example. It woke UP many Times our baby. The elevator is not working well and bloked 2 Times.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Management Team, Gestion de l’hôtel
Dear Valued Guests,Thank you for choosing Royalton Negril for your recent visit. We are pleased to see the hospitality of our hosts, especially those who contributed positively to your stay. Kindly accept our sincerest apology for any inconsistent service you received during your stay; your concerns will be commended for their outstanding service. It was a pleasure hosting you and we hope that you will grant us another opportunity to host you again. Regards,Royalton NegrilManagement Team.
par un voyageur
Publié le 29 oct. 2024
I received excellent Customer Service, the staff were very accommodating. A special thumbs up to Chantae from Guest Services. She went above and beyond to ensure our stay was relaxing and enjoyable.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Management Team., Gestion de l’hôtel
Dear Kadine,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Management Team. , Gestion de l’hôtel
Hello Chaila,Thank you for your rating. We are happy to hear you had a great time with us and we look forward to seeing you again.Best Wishes,
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Management Team. , Gestion de l’hôtel
Hello Monique,Thank you for your rating. We are happy to hear you had a great time with us and we look forward to seeing you again.Best Wishes,
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The service was amazing .
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Management Team. , Gestion de l’hôtel
Dear Ryan,Thank you so much for your feedback! We're thrilled to hear that you found the service amazing during your stay. Our team strives to provide exceptional hospitality, and it's rewarding to know that their efforts made your experience enjoyable.We look forward to welcoming you back soon for another wonderful stay!Warm regards,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I love how clean the property was
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Management Team. , Gestion de l’hôtel
Dear Taj-Leon,Thank you for your kind feedback! We're delighted to hear that you loved how clean the property was. Our team works hard to maintain a pristine environment for our guests, and it's great to know their efforts made a positive impression on your stay.We hope to welcome you back for another wonderful experience soon!Warm regards,
par un voyageur
Publié le 27 sept. 2024 sur Expedia
I love the jerk hut,very nice touch! Also the food truck was unbelievable, great service, great food. One thing I thought could be improve on is the service staff in the buffet at breakfast you have to ask for coffee refills, most of the many other resorts i visited in the past 20 plus years, staff was more attentive in that area!!Otherwise i enjoyed my stay, no complaints!! Definitely will be back!!Great 61st birthday for my wife!!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Management Team. , Gestion de l’hôtel
Dear Anthony,Thank you for choosing to celebrate your wife’s 61st birthday with us! We’re thrilled to hear that you enjoyed the jerk hut and the food truck, and that overall you had a great stay. Your kind words mean a lot to our team.We appreciate your feedback regarding the breakfast service and will certainly address this with our team to ensure a more attentive experience in the future. It's wonderful to know you had no complaints and that you plan to return—we can’t wait to welcome you back for another memorable stay!Warm regards,
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Outstanding
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Management Team, Gestion de l’hôtel
Dear Chrishauno,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you againRegards,Royalton NegrilManagement team.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Dirty room, clogged bathroom drain, roaches (which i have footage of), none working Jacuzzi, no umbrella to use even when the managers are consulted. No food whenever it rains including room service. No back up generator, u will need to use your hot spot in order to make payment via credit card (You pay to pay).
Apologies are standardized, anything that appears like a gift can be a pay off so that you will not post negative experiences. The list continues.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Management Team, Gestion de l’hôtel
Dear Davia,Thank you for sharing your experience with us. We sincerely apologize for the numerous issues you encountered during your stay. It is disappointing to hear that your room cleanliness did not meet our standards and that you faced problems with the bathroom drain, the Jacuzzi, and pest concerns. Please know that we take these matters seriously and will investigate them immediately.We also understand how frustrating it is when amenities are unavailable and when weather impacts service. Your feedback about the lack of food options during rain and the challenges with our payment system is invaluable, and we will work to address these issues with our management team.We strive to provide genuine hospitality, and it’s disheartening to hear that our apologies felt standardized. We will work on improving our communication and responsiveness to ensure that all guests feel heard and valued.Thank you for bringing these matters to our attention. We hope you will reconsider staying with us in the future, allowing us the opportunity to provide you with the quality experience you deserve.Warm regards,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Staff were very polite &helpful in finding our way around the property
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Matthew , Gestion de l’hôtel
Thank you for your wonderful review , we hope to have you again
