I have never been so miserable in Negril.
After a 13 hour flight, i arrived at the property to a locked gate. I called and called for the owner to let us in. She told us that Hotels.com had made no reservation for me to stay for 3 weeks. Eventually, she found the reservation, allocated us a room but said I'd have to transfer to another room in 4 days because the room was booked to a regular guest ! On day 3, she demanded that i moved to the second room and said that i had to cancel my plans for the day because it wasn't convenient for her for me to move the following day, as agreed previously. The second room was small, dark and smelt of damp. I complained that it was an inferior room and she erupted into a diatribe of shouting and swearing and then stropped away. Her husband and daughter apologised but she refused to discuss her unacceptable behaviour and foul language. I spent 2 hours trying to contact Hotels.com to complain and then 2 hours receiving a phone call to sort out allocating me another property. The owner of Seascape is rude, aggressive, dismissive and totally unprofessional. The property is rundown, under construction and nothing like any glossy photos depicted in their adverts.