Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location
Publié le 7 déc. 2024 sur HomeAwayGreat location close to everything, property could use abit of maintenance, bbq wasn’t clean & the ducted air conditioning smelt
par un voyageur
Perfect Location, yes! Perfect Property, if you don’t look too closely!
Publié le 12 nov. 2024 sur HomeAwayBooking this apartment was the most convoluted process I have ever experienced involving three different entities (Stayz/Escapia/Stay Port Stephens).
Making the booking required a 50% up-front payment, a $1,000 deposit (refunded after the stay) and the completion of a guest agreement that needed confirmation of the age of all guests and the upload of an image of a credit card which was challenged when I provided a redacted image (to protect my security).
The arrival and departure procedures involved multi-step processes to unlock one box, to access another to then gain access to the apartment.
The unit itself was presentable and has recently been painted throughout and new blinds installed. You don't need to look too hard before the cracks start to show. This may have been a luxury apartment when it was built some 24 years ago, however the kitchen and bathrooms are showing signs of their advanced age, the showers both leak and result in a river of water running into the middle of the bathroom floors. The kitchen appliances are worn and there isn't a matching set of crockery, cutlery or glassware, just the remains of previous sets.
The apartment would benefit from a deep clean.
The rooftop terrace was a complete let down. The BBQ was barely clean, the sun beds are disintegrating and the spa is so old with broken grills and jets that it needs to be replaced.
All of these things are unacceptable especially when this apartment is being marketed as 'luxury accommodation'.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Mark,
Thank you for taking the time to review the property.
First of all when you book through a third party booking platform the booking goes to the direct agency and you will receive correspondence from all agents involved.
The guest agreement is now a policy that has been introduced by the office of Fair Trading as part of the Short Term Rental Code Of Conduct.
We apologise you had to encounter the leaking shower, we had not been made aware of this issue. Did you report this to our office during your stay?
New cups and matching crockery have been ordered to replace the existing and we have arranged for a deep clean of the unit to be completed.
par un voyageur
What a let down!
Publié le 26 mai 2024 sur HomeAwayThis unit was in good location. But that is it!
The unit was dirty. Bathrooms were full of mould . The ceiling in main bathroom was covered in mould. The shower leaked into hall way & wet the carpet.there was no remote for TV in the main bedroom. No blind in the ensuite & still hair on the floor in the shower & near the toilet from previous users.
The second bedroom blind was broken.
The sliding doors wouldn’t lock. They were broken.
The spa area was filthy. Rubbish & mould everywhere . Lounging & cushions were dirty. Then to top it off we had to strip the beds before we left. .
Never in all my travels had we had to do this p, especially after paying a service cleaning fee.
My advice is to steer clear of this place. Plenty of other options nicer, cleaner & better pricing.
The owners of this property need to step up & fix these issues & give this unit some TLC !
I’d like to add photos to this review, but no option!
Commentaires de Gestion de l’hôtel
3 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your honest review as it helps us identify areas where we can improve our service and accommodation.
We're glad to hear that you found the location convenient. This is indeed one of our property's strong points, and we're pleased it was beneficial for your stay.
We sincerely apologize for the cleanliness issues you encountered. This is not representative of our usual standards, and we take your comments very seriously. Your feedback about the mould, leaks, and general cleanliness will be immediately addressed with our maintenance and housekeeping teams to ensure thorough deep cleaning and necessary repairs are carried out.
We're also concerned about the issues you've reported with the TV remote, blinds, and sliding doors. These are certainly not up to our usual standards, and we'll make sure these items are fixed or replaced promptly.
Regarding the bed-stripping policy, we do not ask guests to strip beds. Our aim is to make our guests' stays as comfortable and hassle-free as possible.
We want to assure you that we are committed to providing a high-quality experience for all our guests. Your feedback is invaluable in helping us improve, and we will use it to guide our renovation and maintenance efforts.
You previously shared this information with me directly, and now I have made it publicly accessible
Thank you again for your feedback. We hope you'll give us another chance in the future to demonstrate the improvements we're making based on your valuable input.
par un voyageur
Weekend getaway
Publié le 13 avr. 2024 sur HomeAwayGreat Location and views , clean and well maintained home. Jacuzzi was great and clean but chlorine levels were excessive and dangerous. Kitchen, dining and balcony were nice and comfortable , could have done with extra bathroom. Overall very pleasant experience and close to shops and marina
Commentaires de Gestion de l’hôtel
6 juin 2024 par VrboOwner, Gestion de l’hôtel
Thanks so much for sharing your feedback and experience with us we have forward this to the owner. We hope to see you again soon.
par un voyageur
Great placd
Publié le 13 mars 2024 sur HomeAwayFabulous property
Commentaires de Gestion de l’hôtel
21 mars 2024 par VrboOwner, Gestion de l’hôtel
Thanks so much for sharing your feedback and experience with us. We hope to see you again soon.
par un voyageur
Top spot
Publié le 8 mars 2024 sur HomeAwayA delightful break from Sydney with family and friends.
The location was fantastic, close to restaurants and local attractions.
The rooftop spa was well utilised.
The views were fabulous.
Commentaires de Gestion de l’hôtel
21 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the great review! We can’t wait to have you back at Stay Port Stephens
par un voyageur
Girls getaway
Publié le 13 nov. 2023 sur HomeAwayThe outdoor are was quite dirty.
There was a chipped coffee cup in cupboard.
The carpet needs a good wash. There was not enough toilet paper supplied for 8 people. We had less than full rolls in bathrooms and only one spare.
The shampoo and conditioner dispensers were all but empty.
The cover over spa filter came off when the spa was turned on.
par un voyageur
Great location!
Publié le 26 juin 2023 sur HomeAwayThis apartment was great for our mums getaway, great location to walk to shops and restaurants. Apartment was spacious and beds were comfortable.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
par un voyageur
Great spot, massive apartment, loved it!
Publié le 23 avr. 2023 sur HomeAwayThourougjly enjoyed our stay. Short stroll to shop or grab a bite to eat….went on adventures most days then home to relax in the spa…..so much room in the apartment, there were 6 of us for a few days and it accommodates quite comfortably!
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
par un voyageur
👌 awesome
Publié le 29 janv. 2023 sur HomeAwayGreat time. Great apartment to stay. Thankyou.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
