Note fondée sur 333 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Wotif
par un voyageur
Publié le 31 août 2024 sur Wotif
Great spot right at the marina
par un voyageur
Publié le 30 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Wotif
It was great but we left car In carpark while we had breakfast and got locked out
Commentaires de Gestion de l’hôtel
11 août 2024 par Guest Services, Gestion de l’hôtel
Hi Cheryl,Thanks for taking the time to post this review. We are glad you enjoyed your stay.We sent a text message to you on the evening before your departure reminding you of a 10am checkout, which you confirmed.You decided to leave your car in our secure car park without prior arrangement. When you returned after check out time, we responded to your call and assisted you in re-gaining access to retrieve your car.Had you arranged to leave your car, we would have arranged this and you would not have had this inconvenience,All the best.Nelson Towers Motel & Apartments.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Nice and clean
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Not full kitchen. Just check with the staff to see if your room have the facilities
par un voyageur
Publié le 20 juin 2024 sur Wotif
great position
par un voyageur
Publié le 14 juin 2024 sur Wotif
Difficulty getting in. No one in reception. Called a phone number to get into the garage. Waited for entry code to be sent to my phone (it was sent to the wring phone).
For three days there wss construction work being conducted on the building. The noise was so great that we could not stay in the building during the day. Management said it was council work they hadn't been advised about but the local newspaper said it was a projectbeing conducted in consultation with fhe hotel.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Guest Services, Gestion de l’hôtel
Hi William,It is very disappointing that your stay did not meet your expectations.The issue with the telephone number was due to the incorrect details being entered on your booking. We had sent you several emails leading up to your stay requesting that you review the information on your booking, including your mobile phone number that would be used for sending check in instructions. As soon as you contacted us and we realised your error, the instructions were sent to the correct number and we assisted you with your arrival.You seem to suggest that we have been dishonest in respect of our knowledge of the demolition works being carried out by council during your stay. We understand that the noise and disturbance caused by these works were not ideal, but we had no prior knowledge of these works and they were outside of our control. Whilst the council was in consultation with the building management regarding the work, the specific details of the timeline where not know by us. As soon as we became aware of these works, we obtained additional information and shared specific details with all guests so that they could plan their days accordingly.Your experiences during your stay are not typical and it is very unfortunate that they impacted your stay.All the best.Nelson Towers Motel & Apartments.
par un voyageur
Publié le 28 mai 2024 sur Expedia
Great central location. Easy check in.
par un voyageur
Publié le 20 mai 2024 sur Wotif
