Note fondée sur 20 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
100 % des clients le recommandent
4,0 Propreté de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Needs updating

Publié le 23 oct. 2023 sur HomeAway
Carpet smelt of age and was torn. Single beds were so small, feet hung over the end obviously they were for children. No bath mats or hand towels. Extra charges would apply for a number of simple things if you didn’t comply. View was good and neighbours were friendly. Wouldn’t stay there again. Also we’re bombarded with what we could and could not do! Easy walk to Shoal Bay.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Stephanie, Thank you for your feedback on your recent arrival at The Helm, Unit 1/22 Voyager Close. We value your feedback to improve satisfaction. We encourage our guests to contact us for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. We will share your remarks with the appropriate team for awareness and improvement. We hope to welcome you back at another time.
5 sur 5
par un voyageur

Perfect getaway

Publié le 13 juin 2023 sur HomeAway
A great location for a weekend away in Shoal Bay
Commentaires de Gestion de l’hôtel
28 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Ruby, thank you for your excellent rating. We are thrilled to know you enjoyed your stay. We can't wait to have you back!
4 sur 5
par un voyageur de Singapore, Singapore

Short Getaway

Publié le 28 avr. 2023 sur HomeAway
The listing was quite accurate and the place was nice. Although subjective, the pillows were a bit too big for us and we woke up with a stiff neck. Otherwise, our short stay was good and served our holiday well.
Commentaires de Gestion de l’hôtel
12 mai 2023 par VrboOwner, Gestion de l’hôtel
Thank you for giving us a good star rating, Julio. We value your feedback as we continuously seek ways to increase customer satisfaction. Your remarks will be shared with the team. We love to have you back!
2 sur 5
par un voyageur

Basic Accommodation for inflated price

Publié le 8 févr. 2023 sur HomeAway
Location is perfect however this apartment is not up to scratch for the price. We provided feedback to the owner via the leasing agent and never received a response which would indicate the owners have no intention of fixing any of this. List of issues: Oven doesn't work BBQ very dirty on arrival Kitchen items very basic, not even a proper salad bowl or platter Apartment not clean Leaking shower Vacuum smells like vomit when in use Washing machine moldy Very disappointing.
Commentaires de Gestion de l’hôtel
27 févr. 2023 par VrboOwner, Gestion de l’hôtel
Hi Claire, we are sad about your negative experience. It is never good to receive feedback like this as we always aim to make your stay as comfortable as possible. We encourage our guests to contact us if something's faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we have already coordinated your case with our team and we will do a follow-up to avoid this case from happening again. We hope to serve you better in the future.
5 sur 5
par un voyageur

Relaxing time

Publié le 30 oct. 2022 sur HomeAway
Great stay at this property in a quiet location with good access to the beach.
5 sur 5
par un voyageur

Publié le 20 sept. 2022 sur Wotif
Quiet, beautiful beach in front, bird wildlife and modern well equipped unit with beautiful water view and surroundings well kept
5 sur 5
par un voyageur

Quiet spot close to the beach

Publié le 10 sept. 2022 sur HomeAway
Good experience all round. Good unit, and great location. Only gripe is the shower which does not seal properly, with resultant wet floor.
4 sur 5
par un voyageur de Burradoo, NSW, Australia

Great Place to Relax

Publié le 14 juill. 2022 sur HomeAway
As the place’s management operates through a call Centre (in the Philippines ?), the people’s English was sometimes less than clear and we received some conflicting information on check in, etc. and less than timely (in my view) information. Our face to face dealings in Nelson’s Bay on check out was very off handed. The property it self was very good and we would book it again, Now we know what to expect.
Commentaires de Gestion de l’hôtel
13 août 2022 par VrboOwner, Gestion de l’hôtel
Hi Dale, thank you very much for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
4 sur 5
par un voyageur

Great spot with water views. Plenty of sun

Publié le 8 mai 2022 sur HomeAway
Great time. Would come again if I was to visit the area
5 sur 5
par un voyageur

Great property with views

Publié le 26 avr. 2022 sur HomeAway
Very comfortable apartment with access to beach and walking distance to restaurants and shops.
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