Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
Ok experience but not what I expected. The thing is I didn't know there were 2 buildings (this is not made clear make before booking) so I thaught I would have a nice room in the building looking at the water but it ended up being a fairly small room on the lower level in the basement of the second building overlooking at a parling lot. Not as glamorous.
The room was clean, the bedding was comfortable and we had access to the spa etc but we didn't end up taking advantage of thoses facilities because we would have had to drive to the other building or walk 10 or so minutes and I didn't really know were it was since it was my first time staying at this hotel.
Commentaires de Gestion de l’hôtel
14 août 2024 par Christine - Guest Services, Gestion de l’hôtel
Hi Nadia, Apologies on your experience. Hope you were still able to enjoy your stay.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
bien apprécié mon séjour...génial qu'on puisse utiliser le gym, le hot tub et la belle piscine de l'autre Prestige Inn...excellent service a la clientèle !!
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Kiera, Guest Services Manager, Gestion de l’hôtel
Hi Eric,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay and made use of the facilities at our sister property. Providing excellent customer service is our top priority, and we're thrilled that it made a difference for you. We look forward to welcoming you back in the future!
par un voyageur
Publié le 12 juill. 2023 sur Expedia
Il y a un train derrière l’hôtel. De plus, la piscine n’est pas sur le site.
Commentaires de Gestion de l’hôtel
14 juill. 2023 par Kiera, Guest Services Manager, Gestion de l’hôtel
Hi Stephanie,Thank you for your feedback. We apologize for any inconvenience caused by the train behind the hotel. We understand that train noise can be bothersome to some guests. Regarding the swimming pool, we apologize for any confusion. While the pool is not located on-site, it is accessible for our guests at a nearby location. We appreciate your understanding and hope that despite these inconveniences, you had an enjoyable stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 15 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
8 juill. 2023 par Kiera, Guest Services Manager, Gestion de l’hôtel
Hi Claude,Thank you for your positive rating and feedback. We are delighted to hear that you had a satisfying experience during your stay. Your feedback is valuable to us as we strive to continuously improve our services and exceed our guests' expectations. If there is anything specific you would like to share with us to make your next stay even better, please do not hesitate to reach out. We appreciate your support and look forward to welcoming you back for another great stay.
par un voyageur
Publié le 8 févr. 2022 sur Hotels
Très près du chemin de fer qui vous réveille à 6h du matin.
Commentaires de Gestion de l’hôtel
8 févr. 2022 par Guest Services , Gestion de l’hôtel
Hello Eloik,
Thank you for reviewing our hotel! We apologize for the train's disturbance.
Hope to see you again in the future!
par un voyageur
Publié le 30 juill. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2020 par GSA - Pankaj Kapoor , Gestion de l’hôtel
Thank you for your valuable feedback. Have a great day.
.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It is important to know that there are stairs upon stairs
as the building is located on a graduated site.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Kiera, Guest Services Manager, Gestion de l’hôtel
Hi Gai,Thank you for sharing your feedback! We understand that the hotel's location on a graduated site can mean navigating several stairs, which may impact some guests. We strive to accommodate all guests as best as possible, and your comments will help us in communicating this feature more clearly for future stays.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The view over the lake is worth booking at this hotel. The staff was wonderful . The room was clean.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Kash, Gestion de l’hôtel
Thank you so much for your fantastic review, Jasmine! We’re delighted to hear you enjoyed the stunning lake view and found our staff wonderful. Cleanliness is a top priority for us, and we’re glad we met your expectations. We’ll be sure to let the staff know you appreciate them! We can’t wait to welcome you back for another amazing stay!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very good price
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Charisse, Guest Services Agent, Gestion de l’hôtel
Hi Jesse! Thank you for the fantastic 5-star review! We're thrilled you enjoyed your stay and found our rates to be a great value. We hope to welcome you back soon!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Kiera, Guest Services Manager, Gestion de l’hôtel
Hi Tim,Thanks for your rating! If you have any feedback or suggestions for improvement, feel free to share. We appreciate your support!
