Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un bel hôtel bien situé. Voiture indispensable.
Publié le 15 août 2018 sur HotelsResort casher très communautariste, les non juifs sont bien acceptés et bien accueillis mais sachez que la couleur religieuse est très présente.
Beaux locaux bien situés.
par un voyageur
Publié le 7 juin 2024 sur Expedia
Bella struttura a Nord Ovest dell’Isola di Cipro con buoni servizi.
par un voyageur
Publié le 2 oct. 2023 sur Hotels
par un voyageur
Publié le 27 sept. 2023 sur Hotels
A beautiful hotel located about five minutes drive from the center. Pleasant pool, spacious rooms. We were in a suite with a good kitchen, a balcony and a yard. The staff is helpful and welcoming. Weak wifi in the room.
par un voyageur
Publié le 18 août 2022 sur Hotels
par un voyageur
Publié le 24 mai 2022 sur Expedia
It was an amazing time for us and we would definitely recommend it for our friends
par un voyageur
No communication
Publié le 16 mai 2022 sur Hotelspar un voyageur
Review
Publié le 2 août 2021 sur HotelsExcellent service, food was very nice and a lovely private pool next to our room.
par un voyageur
Nice rooms, but poor condition and poor management
Publié le 30 juin 2021 sur HotelsUnfortunately we had a negative experience at Caprice Spa. The rooms are spacious and very nice, but the shared areas are out-dated and in need of renovation. The restaurant has nice breakfast but no options for lunch and dinner.
Our main issue was that a male member of staff came into our room whilst my wife was sleeping. He first entered the living room, then came all the way into the bedroom and woke her up. He did not leave, but rather remained asking her questions about room service, without apologising. She was quite shocked and scared.
When we complained to management, it was not taken seriously. We were given excuses about the time, the printer not working etc etc. We could not speak to the hotel manger, only the head of housekeeping, who barely apologised.
Once we said we would leave a poor review they were more apologetic. Then they later came and told us that if we left a bad review the member of staff would be fired. Clearly, we did not want the housekeeper fired, we wanted a more formal apology and for improved processes and training for staff. We did not like being 'threatened' that if we write a bad review a staff member would be fired.
To be clear, we do not want anyone fired. Our hope in writing this is that management will ensure better processes and training for staff, to avoid similar situations in future, and to review how complaints are considered. Thank you.
Commentaires de Gestion de l’hôtel
30 juin 2021 par George Assistant Manager, Gestion de l’hôtel
Dear Sir/Madam
The houskeeping team rang 4-5 times your bell and there was no awnser! They open the door and say "Hello houskeeping service" again it was no awnser. We dont fired anyone from Housekeeping team because you gave us bad review.. we dont have to say anything and of cource we apologise for what happent.
Anyway we thank you and we wish you all the best
Regards
George Assistant Manager
par un voyageur de Nicosia
Publié le 21 sept. 2020 sur Expedia
The hotel was great, but what really made the stay was the staff who were incredibly helpful and friendly. Not only were they very attentive during our stay, they even couriered something that we accidentally left in the room when we left. We will definitely stay there again when we next visit the area!
