Note fondée sur 3 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,3 sur 5
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Bon emplacement

Publié le 10 août 2019 sur HomeAway
Logement bien placé et fonctionnel Dommage que le logement ne soit pas très propre (canapé, literie et salon de jardin sale et très mauvais état) Aucun équipement de nettoyage et frigidaire réduit et sans freezer
Commentaires de Gestion de l’hôtel
25 mars 2020 par VrboOwner, Gestion de l’hôtel
Thanks. Good to hear positive comments on the location and the functional aspects of the apartment (i.e no issues with the basic services, air conditioning etc). Sorry to hear cleaning could have been a better standard - this will be raised with the management.
5 sur 5
par un voyageur

Fabulous Location

Publié le 25 juin 2019 sur HomeAway
Padraics apartment is a perfect size for a family of 4 adults. With a fabulous view from the balcony, lovely pool, friendly staff in reception, taxi rank in front of reception plus the wonderful Diamonde Restaurant on site (ate there 4 times and delicious everytime including the Sushi) and a cute beach right on the doorstep plus the Marina. What more could you want! Sunny beach as expected fun and lively. Nessebar disappointing as very commercial. Nessebar aquapark the best with free bus on main road. Sveti Vlas up the hill behind complex, lovely village and well worth exploring. Tip.... use taxi on site, they don't rip you off! 15lev to sunny beach. 25lev to Nessebar. Of course there's always the local bus too. Padraic was very helpful right from the start, sent instructions, contact numbers and recommendations before our arrival. Plus no hassle getting into apartment as the key was also sent to us, which was perfect when arriving at 5am! The only thing I'd like to point out was that the wooden and plastic balcony furniture was rotten and brittle. Clearly other holiday makers have not read Padraics instructions when he asks for the balcony furniture to be taken inside at the end of the holiday! We have informed Padraic but I can see Padraics reluctance to replace the furniture! Thank you Padraic for a lovely holiday! We will be back.
Commentaires de Gestion de l’hôtel
25 mars 2020 par VrboOwner, Gestion de l’hôtel
Thanks Cheryl for all this helpful info. Much obliged.
1 sur 5
par un voyageur de Palmetto, Florida

By far the worst property and experience we've had using VRBO!

Publié le 17 mars 2019 sur HomeAway
This property was badly misrepresented by the owner who would also prove to be completely unresponsive and unaccountable throughout our brief stay. We were originally scheduled to stay for about a month, but left after just 4 days. Virtually none of the amenities advertised were open. For example, the pools, gym, hair salon, onsite restaurants, 24 hour security and onsite rental office were all closed for the season! This was never disclosed in the listing or in any communication with the owner prior to our arrival. The owner told us that we would be able to pick up the apartment keys at security when we arrived. Because security and the rental office was closed, we had to roam around after midnight to try and find someone who could eventually help us gain access to the apartment. Once we finally got in, we discovered a dirty apartment, disgusting furniture, a broken hot water heater and no cable TV or WIFI. There were no paper or cleaning products for us to even clean the apartment ourselves. When we were finally able to contact the owner after more than 24 hours, he did absolutely nothing to fix our problems. Moreover, he didn't even offer an apology for any of the issues! He wouldn't return our phone calls. He only sent emails 24 hours after we tried to reach him and stopped responding altogether when I requested a refund. I would highly recommend staying away from this property and this owner. BTW, he would not process a refund for our scheduled stay so we had to contact VRBO to resolve the issue through their policy against property misrepresentation. This was an extremely disappointing and stressful stay as we had to scramble to find a suitable last minute replacement property. We have had so many great experiences using VRBO so this was quite a surprise to us and one we hope others will avoid.
Commentaires de Gestion de l’hôtel
25 mars 2020 par VrboOwner, Gestion de l’hôtel
Unfortunately, main issue encountered was the holiday period for the guest fell out of season and facilities normally open in the resort and surrounding area are closed down during this time at the resort in preparation for winter. I would encourage guests travelling long distances to become familiar with the holiday season in Bulgaria to ensure expectations will be met; and also to raise questions as appropriate when making enquiries. As owners, we have no way of knowing whether you are looking for peace and quiet or something else. Also, to further assist guests in future, the advert has been updated to reflect the holiday season runs from mid May to mid September.