Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,2 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Es war perfekt für uns da es genau am strand lag.
Wrf allerdischen la
Commentaires de Gestion de l’hôtel
5 août 2024 par Yasen, Gestion de l’hôtel
Vielen Dank für Ihre positive Bewertung! Es freut uns zu hören, dass Sie Ihren Aufenthalt genießen konnten und die Lage direkt am Strand Ihnen so gut gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
par un voyageur
Greit opphold
Publié le 31 juill. 2024 sur HotelsEt veldig fint hotell som er nytt og nærmeste nabo til stranda.
Frokosten var veldig bra.
Hotellet bærer preg av endel oppstartvansker.
Vannlekkasjer fra tak i fellesområder hvor det er airconditioner.
Aircondition på rommet virket aldri optimalt og fikk ikke ned til ønsket temperatur.
Etter vår smak var sengene for harde og jr. på 16 år lå på ekstraseng. Han kunne like gjerne ligget på gulvet.
De ansatte var blide og prøvde å imøtekomme våre behov. De hadde ikke overmadrass e.l så la på en ekstra dyne på sengen som overmadrass. Dette hjalp lite. Her bør det legges på noe mer. Kanskje også på de vanlige dobbeltsengene.
Jeg er sikker på at hotellet er et flott hotell om et års tid når alle rutiner er innarbeidet og diverse reprasjoner er unnagjort.
Commentaires de Gestion de l’hôtel
2 août 2024 par Yasen, Gestion de l’hôtel
Thank you for your review! We're glad to hear you enjoyed the location of the hotel and found the breakfast to be very good. We appreciate your feedback regarding the challenges you experienced, including the water leaks and air conditioning issues. We'll make sure to address these concerns as we continue to improve our services.We understand that mattress comfort is crucial for a pleasant stay, and we apologize that the beds did not meet your expectations. Your suggestion about adding more cushioning is valuable, and we will look into it for the future.It's great to know that our staff were friendly and made efforts to accommodate you. We are committed to enhancing our guests' experiences, and your input will definitely help us in that process. We hope that you consider staying with us again in the future, as we aim to provide a wonderful experience once all improvements are made. Thank you again for your feedback!
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Yasen, Gestion de l’hôtel
Thank you for your feedback! We're sorry to hear that we didn't meet your expectations. We’d love to know more about your experience so we can improve. If you’re willing, please share specific details, and we’ll do our best to address your concerns. Your satisfaction is important to us!
par un voyageur
Sehr gut, aber noch Kinderkrankheiten
Publié le 30 juill. 2024 sur HotelsIm grossen und ganzen ein sehr schönes Hotel. Es wurde aber kürzlich renoviert.
Grundsätzlich ist das gut gelungen, aber es funktionieren einige Dinge noch nicht so gut. So lief auch in meinem Zimmer die Klimaanlage nicht und auch nicht im prinzipiell gut ausgestattet Gym. Sehr nettes Personal.
Achtung, die Beschreibung auf Google Maps ist falsch, man muss dort nach Hotel Globus suchen.
Commentaires de Gestion de l’hôtel
2 août 2024 par Yasen, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that you found our hotel beautiful and appreciated the renovations. We apologize for the issues you experienced with the air conditioning and the gym equipment; we are actively working to address these matters. It's great to know that you found our staff to be friendly and accommodating. We appreciate your note regarding the Google Maps description and will make sure to update it. We hope to welcome you back and provide you with an even better experience in the future!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
woderful newly renovated hotel, but horrible customer service, what a shame really.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Yasen, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed our newly renovated hotel and appreciate your kind words about its features. However, we sincerely apologize for the experience you had with our customer service. This is not the standard we strive to uphold, and we value your input as it helps us improve our services.Please know that we are taking your comments seriously and are already addressing the issues you mentioned with our team. Your experience is important to us, and we hope to have the opportunity to welcome you back in the future to provide a much-improved experience.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Super Hotel, Super Lage!
Personal sehr freundlich!
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Yasen, Gestion de l’hôtel
Dear Hmayak,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our friendly staff and great location. We strive to provide an exceptional experience for all our guests, and your feedback means a lot to us. We hope to welcome you back soon!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Yasen, Gestion de l’hôtel
Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear that your experience didn't meet your expectations. We are always looking to improve, so if you have any specific suggestions or concerns, please feel free to share them. We hope to have the opportunity to serve you better in the future!
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Yasen, Gestion de l’hôtel
Thank you for your review! We are glad to hear that you had a positive experience overall. If there is anything specific that we could improve upon to make your experience even better next time, please let us know. We appreciate your feedback and hope to see you again soon.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Yasen, Gestion de l’hôtel
Thank you for the feedback! We are doing everything to improve guests experience. If there is anything specific you would like me to improve or elaborate on, please let me know.
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Sheets were changed just once in 7 days. When came back from beach at 4 room still wasn’t done. Breakfast was good and close to the beach.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Yasen, Gestion de l’hôtel
Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience you experienced with the housekeeping service. We strive to ensure that all our guests have a comfortable and enjoyable stay, so we will look into this issue and make sure it is addressed with our housekeeping team. We are glad to hear that you enjoyed our breakfast offerings and the proximity to the beach. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you for choosing to stay with us.
