Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Selim
Publié le 26 juill. 2017 sur Hotels
par Farida de Versailles
Superbe voyage
Publié le 21 sept. 2015 sur HotelsTrès bon séjour , je suis satisfaite de l'accueil.
par un voyageur
Ophold
Publié le 17 juill. 2023 sur HotelsLejlighed var i orden, men det var for dårligt, at der som minimum ikke var et eller 2 viskestykker og klude til at tørre køkkenredskaberne af. Der var for lidt service (bestik, glas, tallerkener, krus). Ikke særlig god standard for et 5-stjernet hotel. Morgenmaden var meget kedelig og ens uden variation og udendørs pool var for lille. Man kunne heller ikke få solvogn, hvis man ikke kom tidligt. Mange tjenere på hotellets restaurant fremstod ligeglade og var ikke imødekommende.
par un voyageur
Publié le 3 juin 2023 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
4 juin 2023 par Galeon Residence and SPA Team, Gestion de l’hôtel
Dear Kevin,Thank you for the great rate!We hope to see you again soon.Regards
par un voyageur
Publié le 30 mai 2023 sur Expedia
I was the only guest on my first night in the whole hotel , they upgraded me to a ine bedroom apartment with a bottle of wine . I was then told that their restaurant wouldnt be open till the next night for dinner and could not recommend anywhere else to eat . I am a female who was traveling alone , so staying in a hotel on my own was quite scary , especially as i was put on the sixth , top floor. They offered me room service for the first three days . I was then told i was to eat in the restaurant which was now opened , but was having work done . There wasn't a very big choice , or either was the food hot . When i informed the hotel manager of this she told me it was because there wasnt many guests. I had paid for a five star hotel bed and breakfast. While the accommodation was lovely , the service wasnt . I will definitely be a regular visitor to Bulgaria , but i would never stay at this hotel again.
Commentaires de Gestion de l’hôtel
31 mai 2023 par Galya Kostadinova, Gestion de l’hôtel
Dear, Andrea, Thank you for taking the time to get in touch. We are sorry to hear that your experience with us wasn’t good. We try hard to make every experience positive, but sometimes we miss the mark. About the restaurant we told you that will be open for your breakfast on the next day and for your convenience we offered to serve it in the room. As you mentioned, we upgraded you in one-bedroom apartment and because the higher floor is normally preferred you were accommodated there. The point about the number of guests was related with the situation you should choose your breakfast from menu, not from buffet.Please accept our sincerest apologies that we didn’t live up to your expectations. Your feedback helps us to improve our processes and better serve our clients.
par un voyageur
luxus és kényelem
Publié le 2 juill. 2022 sur Hotelskényelem és luxus! hatalmas szobák,amik hatalmasak,komyhával,mosógéppel felszerelve ! 5 * hotelben még nem is taláttam ilyet.minden igenyt kielégítő wellness,kinti medence bárral.kifejezetten jó ár-érték arány.elegáns étterem
Commentaires de Gestion de l’hôtel
2 juill. 2022 par Galya Kostadinova , Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 27 juin 2022 sur Expedia
We loved our stay at the Galeon Residence & Spa Hotel. We traveled with our toddler and this hotel has plenty of entertain for children. We used the spa services - hot stone massages, indoor pool, sauna and all were A . The restaurant was delicious, we dined there several times during our stay. An added bonus, there is direct playground access from one seating section. The staff was friendly, and the check-in / check-out process was smooth. Highly recommended!
Commentaires de Gestion de l’hôtel
28 juin 2022 par Galya Kostadinova , Gestion de l’hôtel
Thank you for your feedback.
We highly appreciate it.
par un voyageur de raleigh
Publié le 14 sept. 2021 sur Expedia
par un voyageur
Publié le 12 sept. 2021 sur Expedia
Great location. The entire staff was friendly and very helpful. The restaurant was great with a good selection of local cuisine.
par un voyageur
Publié le 28 juill. 2021 sur Hotels
Hotel building is very impressive,
Immense pool with inflatables. Playground for kids located between the pool and the restaurant. Perfect to keep the kids busy while you eat or rest.
Located between Nesebber Old City and Sunny Beach Center
Commentaires de Gestion de l’hôtel
4 août 2021 par Galya Kostadinova , Gestion de l’hôtel
Dear guests,
Thank you for taking the time to give us feedback. It helps us to improve service for everyone. We hope to see you again soon.
Regards,
Galeon Residence & SPA
