Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,6 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Se pulissero le stanze...
Publié le 18 août 2019 sur HotelsIl posto è molto bello, ma i bulgari non sanno cosa siano pulizia e disponibilità verso il cliente. Peccato perché la struttura ha un potenziale altissimo. Gestito diversamente sarebbe una meraviglia.
Commentaires de Gestion de l’hôtel
6 sept. 2019 par Guest Relations Manager, Gestion de l’hôtel
Dear Customer,
Many thanks for being our guest at Villas Elenite. We appreciate your honest review and we are glad that you spent nice time here.
We really hope to be able to welcome you as our guest again.
Kindest regards
par un voyageur
Publié le 25 août 2018 sur Expedia
Terrible!!! Rated 4stars?? No way!!! What a scam!!! Rooms were not fit for human occupancy. Dirty, old, stinky, stained mattresses and pillows. Pile of garbage bags on the sidewalks not collected for days. The water park is in need of serious updates. It is old and dangerous. People were injured every day - from bumps and bruises to broken bones, and none of the lifeguards seemed to care. On the positive side, food was not bad, and the Black Sea was beautiful.
par un voyageur
Publié le 14 août 2018 sur Expedia
Stayed in an old, dirty villa, towels not exchanged, smelled bad, beach is not being cleaned, walkways cleaned rarely, staff ASKING for tips, last night from our stay the staff made a party in the villa below singing and screaming till 1:30, water in the pools looked uncleaned, garbage bags stayed on the walkways with hours attracting wasps, flies etc. etc.
Commentaires de Gestion de l’hôtel
18 août 2018 par Guest Relations Manager, Gestion de l’hôtel
Dear Guests,
thank you for choosing Elenite All Inclusive Villas as a place for your vacation.
We are sorry to hear that you were not fully satisfied with our services. Housekeepers clean the rooms every day and change sheets and towels every three days. Violation of sanitary norms is unacceptable for our complex. If there is a need for special or additional services, you should contact the reception desk.
As for stuff, some of them really live on villas, but it is strictly forbidden to make noise night-time. It is followed by our securities, who patrol the territory 24 hours per day. They know in which villas the staff live, and they would take the necessary measures. But most likely they were tourists, who had a party.
We hope you will choose our complex once again. Thank you for your review.
Kindest regards,
Guest Relations Manager
par Diana de Plovdiv, Bulgaria
Publié le 14 sept. 2015 sur Hotels
Awesome nature, bad room service
par Marina de Москва
Publié le 22 juin 2015 sur Hotels
Все отлично. Питание, територия и анимация все просто супер.Обязательно вернусь в Болгарию и только в этот отель.
par Lene
Publié le 12 juin 2015 sur Hotels
par Ірина de Україна
Прекрасне розташування
Publié le 13 août 2014 sur HotelsВелика охайна територія готелю. Чудове море та гарний пляж. Різноманітне смачне харчування. Гарний аквапарк. Відсутній безкоштовний WI-FI в номері. Дещо занедбаний номерний фонд але, так як номер необхідний тільки для ночівлі(в нашому випадку), то це не є проблемою. На наш погляд, негативне враження справляє тільки велика кількість людей, що поводять себе занадто розв’язно, все дозвільно та ігноруючи будь-які норми культурної поведінки забуваючи, що інші люди теж на відпочинку. Загалом враження позитивні.
