Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2024
Didn’t mean to order from this hotel , still haven’t got my money back either a message
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Landon, we sincerely apologize for the inconvenience you’ve experienced. If there has been a mistake with your order and refund, we’d like to resolve it as quickly as possible. Please contact us directly with your booking details, and we will ensure that your refund is processed promptly. We appreciate your patience and hope to make this right for you.Best Regards,Guest Experience Team
par un voyageur
Publié le 4 oct. 2024 sur Hotels
A bus load of boys were staying. We were able to move away from them. They played on the elevator. The lady that checked us in, put a stop to their shenanigans. It ended up being a quiet night.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Debbie, thank you for your feedback! We're glad to hear that you had a quiet night and that our staff was proactive in addressing the situation with the boys. Ensuring a comfortable and peaceful environment for all our guests is important to us. We hope to welcome you back for another enjoyable stay in the future!Best Regards,Guest Experience Team
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Brian, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kaylee A, Gestion de l’hôtel
Thank you for sharing your experience. We regret to hear that your stay did not meet expectations. Our team strives to provide a comfortable and enjoyable experience for all guests, and we apologize for any shortcomings you encountered. Your feedback is valuable as we continuously work to improve our services. We hope that despite the issues, you were able to find some aspects of your stay enjoyable, and we appreciate your patronage.Sincerely,Brian PGuest RelationsBest Western New Albany
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Nice property
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Susan, thank you for your positive feedback! We're glad to hear that you enjoyed your stay at our property. We strive to provide a welcoming and comfortable environment for all our guests. If you have any specific highlights or suggestions, we'd love to hear them! We hope to see you again soon.Best Regards,Guest Experience Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Ginger, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Don, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards,Guest Experience Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The bathroom was dirty. The tub was not clean. Other than that. The room was good. People are friendly.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Robert, thank you for your feedback! We’re glad to hear that you found your room comfortable and our staff friendly. However, we sincerely apologize for the cleanliness issues you experienced in the bathroom. This is not the standard we strive for, and we will address it with our housekeeping team to ensure that all areas are thoroughly cleaned for our guests. We appreciate your input and hope to welcome you back for an improved experience in the future!Best Regards,Guest Experience Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Marybeth, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The stay was fine for what it was. Room had a bit of an Oder and the were fixing up the hotel so you could hear the banging during the day. Could have been cleaner.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear guest, thank you for sharing your feedback with us. We're glad to hear that your stay was satisfactory, but we apologize for the odor in your room and the noise from the ongoing renovations. We're actively working to improve our facilities, and your comments about cleanliness will be addressed with our team. We appreciate your understanding and hope to provide you with an even better experience on your next visit.Best Regards,Guest Experience Team
