Note fondée sur 753 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Nicole Johnson, Gestion de l’hôtel
Dear Anne,Thank you for taking the time to complete our online survey regarding your recent stay at New Bedford Harbor Hotel, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your guest room on your recent visit. I have shared your feedback with Housekeeping to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Should you be coming back to the area, I would be happy to handle your reservation directly to assure a different result.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Kimberly OKeefeGeneral ManagerNew Bedford Harbor Hotel, Ascend Hotel Collection
par un voyageur
Publié le 27 mai 2024 sur Expedia
Hôtel urbain rue achalandée et stationnement à distance de l’etablissement
par un voyageur
Publié le 22 mai 2024 sur Expedia
great
par un voyageur
Publié le 5 août 2023 sur Expedia
par un voyageur
Publié le 13 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2019 par Operations Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. Hope to see you again!
par un voyageur
Publié le 14 juill. 2019 sur Expedia
amenagement interieur plutot froid, a caractere industriel. Dejeuners corrects et personnel salle a manger attentif. Bien situe, pres du Whaling Museum.Stationnement gratuit disponible a proximite.
par un voyageur
Publié le 11 juill. 2019 sur Expedia
hotel en centre ville très agréable et personnel sympas
par un voyageur
Publié le 28 oct. 2024
I found it "different" that in 2024 not to have a tv in the room. Parking is on the street or 3 blocks away!
Went to breakfast at 7:45 - there was none until someone rushed in say someone went home sick (Which I didn't believe) & later it was a 'miss communication'. the danish was cold, the micro didn't work, coffee?
Obviousls I made a bad 'where to stay' decision.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Kimberly, Gestion de l’hôtel
Hi Robert,I am so sorry that you had this experience, thank you for taking the time to let us know how your stay went, we did have an issue with an employee getting sick. I hope that if you have the opportunity to stay with us again, we will be able to exceed your expectations.
par un voyageur
Publié le 27 oct. 2024
Checkin was "ok" - person talking with friends.
Really surprised that in 2024 there was no tv.
Go to breakfast at 7;45 - none. person came in said someone went home sick - which I do not believe and later mentioned miss communicaion.
Parking - another story.
Let's just say we won't be returning. I made a poor stay selection.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Kimberly, Gestion de l’hôtel
Robert, I appreciate your response and taking the time to share your thoughts on the hotel. We did have an employee issue this weekend, and apologize that it impacted your experience. Thank you so much for sharing your thoughts.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
My third time here and probably the best. The city appears to have finished the sidewalk and street upgrades and looks much better. There are several dining options in the area which is very walkable. There’s plenty of whaling history in this old section of town. The hotel is a converted building but is very clean and not in your modern conventional style of hotel. There’s a bar on the ground floor with several tv’s. They do offer a limited free breakfast of coffee, pastries, cereal, juices, and bagels. This is an improvement that was lacking before. The staff is always friendly, welcoming, and accommodating.
