Avis NEW! New Bern Home w/ Direct Access to Neuse River

Hi Ryan, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:- We apologize for the oversight in cleanliness. The area around the stove and the refrigerator should have been thoroughly cleaned. Our cleaner insisted that the area was cleaned and that food was not left in the refrigerator. To prevent this in the future, we’ve requested that they take photos and videos of the property for quality control. Additionally, the dust and trash under the beds, and the metal sparkler wands, have been addressed, and the area has been cleaned up.- The exterior porch lights and screened-in porch lights have had their bulbs replaced, and we’ve added new batteries for the remote. We weren't aware of these issues and appreciate you letting us know.- The ceiling fan in the primary bedroom is being replaced.- The queen bed in the middle bedroom, which is relatively new, has been repaired. We’re unsure what caused it to break but will monitor its condition closely.- Regarding the crab traps left in the water, we weren't aware of this issue. We understand it was a safety concern and will ensure better communication about the traps with future guests.- The outdoor trash should've been handled by our cleaner, and this issue has been addressed to ensure it doesn’t happen again.- The property is stocked with light bulbs, and we regret that these weren’t already replaced for you.We appreciate your positive remarks about the location and the property itself, and we’re sorry that these issues impacted your overall experience. Your feedback is crucial for us to make improvements. Thanks for choosing to stay with us.

Hi Bridgette, thank you for sharing your valuable feedback with us. We genuinely appreciate your input, and we've made sure to pass on your comments to the homeowner. They've provided some additional information they'd like to share: -"Firstly, we'd like to express our gratitude for bringing up the dirt road. Your feedback has led us to include this detail in the listing for the benefit of future guests. -We're glad to inform you that there is a remote for the string lights, and this information has now been added to the Welcome Book. This enhancement will undoubtedly contribute to a more comfortable and enjoyable stay for our guests. -We've also diligently discussed your concerns with our cleaning crew, and they've taken proactive measures to ensure that any potential issues are avoided in the future. We're committed to maintaining high standards of cleanliness and comfort for all our guests. -Regarding the spotlight concern, while we didn't encounter it during our visit, we'll certainly keep a lookout and address it if necessary. Your feedback is invaluable in helping us maintain a top-notch experience for all our guests. -Lastly, we're pleased to share that the broken iron chair has been replaced, enhancing the overall comfort and aesthetic of the property. Thank you once again for sharing your thoughts. We're hopeful for the chance to host you once more and provide you with an even more satisfying experience."