Avis Fountain Bay Resort & Marina

Thank you so much for your kind words. It was a pleasure hosting you guys. We are very happy that you enjoyed your trip and your birthday celebrations here at Fountain Bay. Look forward to serving you again. Thanks once again or choosing us your home away from home.

Good day, Thank you so much for your kind words, we appreciate it. It was a pleasure of ours to host you for your mini vacay. Hope to see you again! May this year be a year of multiplication for you and your household.

Good afternoon Robert, It was a pleasure hosting for holidays here on beautiful Cat Island. Thank you so much for choosing Fountain Bay. With great gratitude we truly appreciate your review and making your stay a comfortable one. Hope to continue business with you in the near future. Once again thank you.

Hello, Forthworth2 First let me start of by saying it was pleasure hosting you for the 2 nights you did stay at Fountain Bay. My family had be in hospitality and various business for a while, I know there are times that you wouldn’t be able to please everyone and wouldn’t live up to their expectations. With that being said, like I express to you once again my sincere apologies for your disappointment like I did on the night you arrived. Fountain is no in form falsify it’s advertisement of what it offers or what can be expected. We are not in the business of scam or to mislead anyone in no way. The photo of what you present is a photo of our beach bungalow, when I looked at the paper you presented me I then realize when one would go on the any of the booking sites it will show you various photos of the hotel at the beginning, as you will click to through them. As you continue your search you will or should see the various rooms available with pictures and pricing to each one. As hotelier when placing rooms on site they would request photos for each room. the room you receive in question was what you had selected and booked. While checking you in had mentioned this is not what I was expecting, I said to you according to your reservation you had booked a comfort studio and not the bungalow you are describing. You then ask if you can upgrade and said sure you can, i proceeded by saying I can have you switch in the morning once I’ve had the room freshen up and prepared for you. As any good hotelier or business person want to ensure the comfort of your customer . I wanted to ensure that room would of been properly ready for you before doing the transfer. You then ask what the difference will be and I replied once we get to the clubhouse I can check it for you. The following day, I asked if you were still interested in changing the room, you said no;I don’t think we are good. As for the windows they are built in Tint that helps with persons just be look directly into room and the sunlight for gleaming directly inside. As for attitude to have issues resolve I try my endeavor best to deal with any issue once it’s presented to me or in my power to perform. After speaking with you that night, I got quite concern and started immediately reaching out to my hotel site to find out what happen and so forth. After my findings I said to you they ensured me that all I formation are online. I also went on and checked for myself and it was there. I went as far as sending you the screenshot of the page. Options to see the room and to choose which room you desire. I asked you if everything was ok with your stay you said it’s fine but it just was the room thing; but other than that we are good. After receiving such response, I didn’t want to pry to make you feel pressured or uncomfortable in anyway. Rooms are available at Fountain Bay are, 2 bedroom condo, 2 bedroom studio, one bedroom studio & one bed room bungalow of which are all pictured and price based on room

Thank you Wally for your review. It was a pleasure hosting you for the one night you stay with us. As a new resort as we go along it’s with great intent of us to improve our services. Once again thank you.