Note fondée sur 836 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
It was a nice hotel near the downtown area! Comfortable bed, nice sitting area and good sized mini fridge. No complaints! The breakfast was good, items were limited to for me due to my gluten intolerance but other than that it was good.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Briayanna! Thank you for your positive review! We're glad to hear you enjoyed the comfortable accommodations and convenient location near downtown. It's great to know that the breakfast was generally good, though we understand the limitations due to your gluten intolerance.We appreciate your feedback and hope to welcome you back for another pleasant stay!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tiburcio! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Roy! We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Virginia! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Noisy air conditioner—cooling not adjustable—no extra blanket, no water pressure in sink—over-all, a dingy gross room. What was to have been a four night stay was reduced to one and then we checked out. It was disgusting and we won’t be using Expedia for future travel needs.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Debra! Thank you for your feedback. We're truly sorry to hear about the issues you encountered during your stay. It’s disappointing to know that the condition of the room and the amenities did not meet your expectations. We will address these concerns with our maintenance and housekeeping teams to ensure improvements are made. We understand your frustration and appreciate you bringing this to our attention.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi James! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Jose J! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Armando! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi James! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Clean, well maintained, froendly and helpful staff. Will stay again.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Kevin! Thank you for your kind words! We're glad you found our hotel clean and our staff friendly and helpful. We look forward to your next visit!
