Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A Luxico Fail
Publié le 5 déc. 2023 sur HomeAwayI feel sorry for the owner paying top dollar for a premium holiday house management company.
On day one I had to move the pool cover to clean the pool of countless leaves and foliage before we used it.We then had to change out the gas cylinder ourselves after having cold showers on morning that the Luxico person whom met us on check in day acknowledged that it was nearly empty and yet did nothing about it.
We then had to fix the washing machine ourselves as it was not working on arrival ..Albeit with some remote assistance from Luxico.
The cutlery had the blue plastic enamel peeling off them as well.
This is not a luxury beach house by a long shot!
If we ever see a holiday property manged by this company will run a mile and of course we certainly won’t be back at this property ever again!
Commentaires de Gestion de l’hôtel
20 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Shannon,
Apologise for the issues during your stay.
We have worked to rectify everything by replacing the cutlery, trimmed back the bamboo, maintenance on the washing machine and all our homes having a spare gas bottle now. Appreciate your feedback and have taken it all into account. I'm sorry again for the complications and hope should our paths cross again that we can make it up to you.
Kindest regards,
LUXICO Reservations
par un voyageur
Great stay. Wonderful location and great process.
Publié le 3 janv. 2020 sur HomeAwayHouse was perfect for our family. Able to walk to great beaches and short drive to shops, nature reserve and river for water fun. Whole Luxico process was very simple. Would definitely recommend a stay.
par un voyageur
Great home away from home, thank you
Publié le 26 avr. 2019 sur HomeAwayLoved our stay. A great house, location, generous size and room for all 10 of us. Wish I were back there, and will be returning.